I add a movie and it gets the name and that’s all. the rest of the metadata isn’t downloading. Even if I go to match it myself and use the correct name, it takes a long time to list the possible matches. Then when I select a match nothing happens.
I see several things in your logs. What name isn’t matching?
Anything as of a couple weeks ago. “Amy” from 2018 is the latest.
I deleted /usr/lib/plexmediaserver/Resources/Plug-in-29f6d1796/PlexMovie.bundle because I thought that was the issue. That messed things up more so I apt purge’d PMS and reinstalled. That seemed to only readd the PlexMovie.bundle back but didn’t fix my issue of slow to nonexsistant media matching.
The example you name “Amy” is indeed matched.
I do strongly recommend you give PMS cleaner names. All the extra very often reduce the match certainty. If it gets below 65 % (due to all the extra tokens… e.g. ‘LIMITED’ , ‘DOCU’, ‘GECKOS’) PMS won’t have enough of a valid match certainty. In those cases it will not list it. It’s always been this way which perhaps means whatever your source, the quality of the names you’re getting has somehow decreased in cleanliness.
FileBot or any renamer which performs the lookup from the internet first are good tools.
Plex Media Scanner Analysis.5.log:Apr 10, 2018 03:56:08.335 [0x7f2e8ac6f800] DEBUG - [MI] Opening input file: "/mnt/Media4/Torrents/Movies/Amy.2015.LIMITED.DOCU.720p.BluRay.x264-GECKOS/amy.2015.720p.bluray.x264-geckos.mkv"
Plex Media Scanner Analysis.5.log:Apr 10, 2018 03:56:08.682 [0x7f2e8ac6f800] DEBUG - [MI] * 2d528070c8429f0d58300a3677741b12dd657879 [mkv h264/dca] Duration: 7356128ms, 1280x688 (1.860465) 25.000fps, bitrate=6370kbps, audio channels=6, optimizedForStreaming=0 (/mnt/Media4/Torrents/Movies/Amy.2015.LIMITED.DOCU.720p.BluRay.x264-GECKOS/amy.2015.720p.bluray.x264-geckos.mkv)
Plex Media Scanner Analysis.5.log:Apr 10, 2018 03:56:08.713 [0x7f2e8ac6f800] DEBUG - Updating metadata item (save) (Amy) with ID 35222
I also recommend that when you’ve finished acquiring media, you move it a final location. Perhaps part of the naming cleanup?
In the only Plex versions (pre 1.0), deleting specific bundle files was ok… Not anymore.
Also, on Linux, the implementation is different. /usr/lib/plexmediaserver contains pristine copies of everything you need. Only the Service bundle is updated dynamically. When updated, it’s stored in /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-ins
Here’s what ‘Amy’ looks like compared to something added a month ago
/mnt/Media4/Torrents/Movies/Amy.2015.LIMITED.DOCU.720p.BluRay.x264-GECKOS/amy.2015.720p.bluray.x264-geckos.mkv
/mnt/Media5/Torrents/Movies/Pitch.Perfect.3.2017.720p.BluRay.x264-DRONES/Pitch.Perfect.3.2017.720p.BluRay.x264-DRONES.mkv
Here’s the contects of my two plug-ins folders.
That is a metadata retrieval issue. It’s not a matching issue. If it were not matching, you wouldn’t see it.
- Stop PMS
sudo rm -rf "/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Cache/*"- Start PMS
- Refresh the items.
Did that, refreshed metadata on ‘Amy’ here’s the result
Still doesn’t have the poster or date.
Check your agent stacking.
It looks like agent stacking changed in 1.12.x.
When I first added Amy (2015) it would not match.
When I changed the matching agent, it immediately matched.
As you can see, the actor pics don’t download. Could this be a permissions thing? Could PMS not have permission to write to where the metadata is stored? I’m not great at linux.
Check these results on the movie. Might have just found a bug.
Compare all the fields shown when you open it to mine
And here.
Interesting… it’s all over the map.
For me 2018 was pre-populated as the year. This is incorrect. There exists Amy (2018) but it should not be considered given 2015 has been specified already.
I have submitted a bug report on your behalf and asked the other ninjas to put their eyes on it as well.
Verify the year for those items not matching… OR… back down to a previous version of PMS if you have it until there is some more information on this
Found it…
Disregard.
Check the Agent used in the library section (Edit -> Advanced )
It looks like you’re using “Personal Media” agent just as I did. This is incorrect. Plex Movie or The Movie DB is needed.
Unmatch it then match again. It will pull up the correct information
Cycle it as I did.
Unmatch the movie.
Edit the library to be ‘The Movie Database’ and save.
Pull the movie out to an unwatched area.
Scan
Empty trash
Clean bundles
Put the movie back in
Scan if it doesn’t automatically start on its own
