Movies on Plex has no Video, Sound or Subtitles!

Plex Media Server
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Server Version#: 1.19.2.2737
Player Version#: 4.34.1
Hi!

I have been having some issues with Plex since a couple of months back. I cant remeber doing any changes to my settings. I have my Plex on a seedbox on whatbox.

Some (Not all) movies is added to my plex and everything goes smoothly but some movies dont get analyzed properly when added. This movies has no video, sound or subtitles according to plex. If i do a analyze manually it get both video, sound and subtitles. But the next day its gone agaiin.

The example i have posted on the image contains 4 different copies of that movie, WEBDL,720p,1080p and UHD.

Does anyone have any fix for this? I have 12 000 movies and i cant go through them every day :wink:
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2890×402 27.2 KB

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Anyone?

Is my decription of my problem bad? Do i need to add something? Are there anyone who has a solution to my problem?

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Make certain DEBUG logging is enabled and VERBOSE logging is disabled.

Now recreate the problem (about 20 seconds worth)
let it sit for 30 seconds for logs to get to disk
Settings - Server - troublehooting - download logs.

Attach the ZIP file.

Logs are what we need to help

Regarding your agents?

you might want to enable Plex movie as well as push Local media Assets to the bottom. When it’s near the top, it preempts everything below it.

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Thank you for helping me!
I watched a movie yesterday. Today it had no audio or video. I enabled debug loggin and analyzed the movie nad downloaded the logs.Plex Media Server Logs_2020-05-25_06-29-19.zip (6.6 MB)

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Are there anyone that works for Plex that can help me? Do they give support to their products? I still cant get this right.

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