I’ve identified a bug with all Android TV clients I have access to (CCwGTV 4K, Fire TV 4K, Sony Google TV, and Android 12 on Pixel 6). The issue presents itself as the file not playing (spinning circle) only when there are two versions of the file and an audio transcode is necessary. The only work …

Can you provide the Android logs after reproducing this, please?

@DaveBinM I just (via forum) DM’d you the logs. Please let me know if you have any questions. This should be easy to reproduce though as well on your end since it happens any time there are two versions and an audio transcode is necessary. In testing I would just force an audio transcode by setting…

Not yet. It’s in my list of things to investigate, but there is a bit of a queue there.

Can confirm similar behavior with same circumstances as original poster. Android client Audio transcode needed Multiple versions of item available Hitting play and letting Plex auto-select just spins Chosing More/Play Version and selecting version works.

Thanks all, @FordGuy61 has managed to reproduce the issue as well, and we’ve got an internal issue filed for this now.

Here’s what I tested: PMS version & platform: multiple tested, does not matter Plex Android Client: 9.16.0.38368, Pixel 6a, Android 13, on WiFi, same subnet as Plex server. Given the file structure below, the Plex Android mobile client will not play Movie2, with EAC3 audio. The user sees a spin…

[image] plexgio: Is it the same error as Most playback on Fire TV failing due to audio error ? I think that’s a different issue, but I’ve been testing quite a bit with a Fire TV 4K Max and haven’t run into that issue.

Is Android the only client affected by this issue? How soon might a fix roll out?

We don’t provide ETAs, I’m afraid.

Multiple Version and Audio Transcode Issue on Android

Plex Players

speeddemon February 14, 2023, 5:21pm 4

Plex team, have you been able to look at this and confirm yet?

Another person (@Alex_BitLink) also noticed this issue as well: Redundant files causes problems on several devices

Thank you!

CC @DaveBinM

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Multiple Version and Audio Transcode Issue on Android

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