Sorry no update. I cannot personally recreate the issue, but looking at logs I’ve received, there is something going on, we just cant pin down what is causing it. Others on the team have tried too, I don’t know what the outcomes of these other tests are, but I haven’t seen any indication that they’ve reproduced the problem either. There is something else going on beside just playing a synced file.
If anyone has a guaranteed method to recreate the problem, we’d love to hear it.
@“MovieFan.Plex” It happens to me every time I play songs. Let me know what I can do to help. I’m more then willing to help out in any way that I can (short of sending you my phone).
I’m looking for exact steps that will reproduce the issue on demand. Something like, start playing songs and eventually it will stop doesn’t help, since for me it doesn’t stop. There has to be something triggering the problem.
I’ve seen other reports by others that mention they cannot see synced content if they lose internet access, but I can’t reproduce that either. These may be related and somehow losing internet causes the synced content to go missing which could theoretically stop playback too. So maybe try playing something then forcing your device into airplane mode. It doesn’t cause problems for me, so maybe it’s Android version or device specific. If you can force the problem, then we have a clue.
I’m doing anything special, other then removing the charger (eg running off the battery), switching to the ‘local and synced’ instance of plex, and playing all the songs in shuffle mode. I’ve never been able to get past a few songs.
@“MovieFan.Plex” Can I make 2 suggestions, firstly when you’re stuck how about an update to say so rather just leaving everyone wondering what’s happening and (it’s called customer service…lol) secondly, it sounds like all the logs in the world aren’t helping and you guys need to get a look at a device in the flesh which has the issue, therefore how about asking for everyones location or check with billing and see if one us is close by and arrange to go see them. The cost of travel is a tax deductible expense as it’s research so not like it’s costing anything to Plex. I will happily hand over my phone for a few hours and even make you a coffee if we can get a solution.
@4Meadway said:
@“MovieFan.Plex” Can I make 2 suggestions, firstly when you’re stuck how about an update to say so rather just leaving everyone wondering what’s happening and (it’s called customer service…lol)
I’ve already mentioned several times that we were having trouble pinning down the issue. Sorry if I wasn’t more direct.
secondly, it sounds like all the logs in the world aren’t helping
They help to tell us what’s happening with the playback but nothing to indicate why, which is the reason I think it’s an interruption from something else.
and you guys need to get a look at a device in the flesh which has the issue, therefore how about asking for everyones location or check with billing and see if one us is close by and arrange to go see them. The cost of travel is a tax deductible expense as it’s research so not like it’s costing anything to Plex. I will happily hand over my phone for a few hours and even make you a coffee if we can get a solution.
That is an extreme option but I’ll pass the idea along.
@“MovieFan.Plex”
I’ve already mentioned several times that we were having trouble pinning down the issue. Sorry if I wasn’t more direct.
Sorry I wasn’t trying to be funny, but sometimes it feels like we’re left hanging for a regular update.
That is an extreme option but I’ll pass the idea along.
It’s not really, the issue been plaguing users since last September and no amount of logs or posts have pinned the issue down so attempting to view a device with the bug is a logical step. I have had to drop everything many times to go see a client to sort a issue even if that’s in different countries. Can’t see anyone here having an issue meeting a developer to help.
Device: Google/LG Nexus 5X
Android: 7.1.2
Plex: 6.1.1.656
What I’ve just done to reproduce it:
Am 27.06.2017 9:20 nachm. schrieb “4Meadway” <
forums+d231632-s6025034@plex.tv>:
Plex Forums https://forums.plex.tv/
4Meadway commented on Music Playback Stopping
@MovieFan.Plex
I've already mentioned several times that we were having trouble
pinning down the issue. Sorry if I wasn’t more direct.
Sorry I wasn’t trying to be funny, but sometimes it feels like we’re left
hanging for a regular update.
That is an extreme option but I’ll pass the idea along.
It’s not really, the issue been plaguing users since last September and no
amount of logs or posts have pinned the issue down so attempting to view a
device with the bug is a logical step. I have had to drop everything many
times to go see a client to sort a issue even if that’s in different
countries. Can’t see anyone here having an issue meeting back developer to
help.
Also easily reproduced without syncing anything. Fresh install of the app and playing content from the server via a bluetooth speaker, it stops after 3 or 4 tracks.
All I have to do is start the app and play a song remotely. Guaranteed it will freeze before the end of the song. I am not using synced files. Ive attached the log
In the car – I always use the local cached copies on playlists and shuffle…Happen every few songs. I am connecting via Bluetooth. Usually only Plex running
Walking – I usually walk about an hour a day around my neighborhood. I am using headphone (direct wire) local cached copies of playlists on shuffle. Happens every few songs. Also have Google FIT running.
Mowing the lawn (riding lawn mower) – Local cached copy on wired headphones. Happens every few songs… Coming in and out of Wi-Fi.
Working. I am on Wi-Fi. Using local cached copies on Chromecast audio. Phone sitting next to me. Has not happened once in three hours.
OnePlus 3T Android 7.1.1 (OxygenOS 4.1.6)
Plex version 6.1.1.656
@TPW said:
In the car – I always use the local cached copies on playlists and shuffle…Happen every few songs. I am connecting via Bluetooth. Usually only Plex running
Walking – I usually walk about an hour a day around my neighborhood. I am using headphone (direct wire) local cached copies of playlists on shuffle. Happens every few songs. Also have Google FIT running.
Mowing the lawn (riding lawn mower) – Local cached copy on wired headphones. Happens every few songs… Coming in and out of Wi-Fi.
Working. I am on Wi-Fi. Using local cached copies on Chromecast audio. Phone sitting next to me. Has not happened once in three hours.
OnePlus 3T Android 7.1.1 (OxygenOS 4.1.6)
Plex version 6.1.1.656
I have the same issues as 1, 2 and 3 above.
I can also reproduce the issue with the phone just sitting playing synced music through the phone speakers.
If the phone is plugged in and charging, this issue does not occur.
Please note that I am using the Android (mobile) beta, but was told to continue posting in this thread.
Manufacturer: Huawei
Device: angler
Model: Nexus 6P
Product: angler
Version: 7.1.2
App: 6.2.0.719 (29eaad8f)
Server: 1.7.4.4017
Please see attached log. The last song to play to completion started at 06-27 16:21:12.714.
It happens every time without fail on my device. I believe I have tested every case with synced music (WiFi, mobile data, bluetooth/wired) and it fails every time, except when the device is being charged. I “fixed” the problem by just plugging my phone into a car charger whenever I want to play music.
Android 7.1.2
Still no solution… this sucks… Makes the app unusable for music 
The problem seems to really show itself when a decent amount of data is synced to the device - say, more than 20 full albums. If I wipe out all synced data it works pretty well with just a few albums on it. Have your steps to reproduce this involved just syncing a few songs or are you setting your device up the way a typical user might be utilizing it?
I just want to add that I can reproduce the issue consistently with just one album synced.
I’ve spent all morning trying to work out what configuration of phone triggers the response and so far, 5 albums in it hasn’t bugged out once!
I have tried:
All data connection switched off so only synced content can be played - to a Bluetooth speaker, using a 3.5mm input jack and with headphones. Just the mobile data on using the same speakers setup and also full wifi and mobile data and everything is playing as I would expect!
A couple of things have changed in the last week; the phone got a system updated to 7.1.1 and I updated the PMS yesterday - phone is running on plex android app 6.1.626.
@“MovieFan.Plex” I’m Still getting the issue where either the Artist Image or Album Art is missing here and there (even though it shows in the sync menu).
This could be just total luck and tomorrow we’re back to it bugging out -fingers crossed though!
@4Meadway said:
I’ve spent all morning trying to work out what configuration of phone triggers the response and so far, 5 albums in it hasn’t bugged out once!I have tried:
All data connection switched off so only synced content can be played - to a Bluetooth speaker, using a 3.5mm input jack and with headphones. Just the mobile data on using the same speakers setup and also full wifi and mobile data and everything is playing as I would expect!
A couple of things have changed in the last week; the phone got a system updated to 7.1.1 and I updated the PMS yesterday - phone is running on plex android app 6.1.626.
@“MovieFan.Plex” I’m Still getting the issue where either the Artist Image or Album Art is missing here and there (even though it shows in the sync menu).
This could be just total luck and tomorrow we’re back to it bugging out -fingers crossed though!
Was your phone plugged in and charging?
@Tecco said:
Was your phone plugged in and charging?
Nope - made sure it was running on battery - I tend to only experience playback issues when away from the home and using synced content, when at home and on the wifi and chrome casting we haven’t noticed much off an issue - therefore I was testing as if I was away from home with no data or power!
