I have home users set up for members of my family None of my audio plays for Home Users/Managed users on NVIDIA Shield TVs, It just says “An error occurred while playing this item” UNLESS the main account listens to the songs first. If the main account has listened to a song it plays normally for …

I see the same issue/behavior with the Shield for any shared used The issue exists on the plex Android mobile app as well for me PMS version: 1.24.1.4931

Is it possible that your server has never performed a [deep] analysis of your music? i.e. did you disable the Scheduled Task “Upgrade media analysis during maintenance” or maybe “Perform extensive media analysis during maintenance”?

so deep analysis is required to stream music now ? Currently this is what I’ve found so far Working: - browsers, plexamp Not working: - android mobile, android TV, iOS, tvOS all for shared users with download NOT enabled the server admin, or shared users with download enabled stream fine

Maybe not. It was just a guess, triggered by the description It just says “An error occurred while playing this item” UNLESS the main account listens to the songs first. If the main account has listened to a song it plays normally for all Home Users/Managed users Just trying to explore possible…

the issue seems to be tied to the client used and whether or not DOWNLOAD is enabled for that shared user

I can’t confirm that. I tried 2 different managed users. One has the Download privilege enabled, the other has not. I tried different tracks with each user. I made sure I picked tracks which I recently added and which I as the main user haven’t had already played. But they were both able to play ea…

I’ve haven’t done it with managed users, only shared

have you tried it with non-managed users ? a normal shared user instead

Music, Shield TV, & Home Users/Managed users not working

Plex Players

OttoKerner August 30, 2021, 2:31pm 12

Ahhh, now we’re getting somewhere!
Reproduced with a shared user without Download privilege.

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Music, Shield TV, & Home Users/Managed users not working

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