Music, Shield TV, & Home Users/Managed users not working

Plex Players
1

I have home users set up for members of my family

None of my audio plays for Home Users/Managed users on NVIDIA Shield TVs, It just says “An error occurred while playing this item” UNLESS the main account listens to the songs first.
If the main account has listened to a song it plays normally for all Home Users/Managed users

I don’t know if this has any bearing on my issue or not. But I set up two Plex servers on two different systems, one handles all video (i9 nuc) and one handles all audio (amd 3900x). When I tried all on one server, Plex got slow and unstable, but I have A LOT of music

Songs play fine using Plex Windows, Android phone, & WEB

Is this something I can fix or is it a bug?

EDIT
I managed to side load plexamp and music works like normal for Home Users/Managed users, but it’s not a solution to the issue, because you need a keyboard and mouse to movie around in the Plexamp app

1 Like
2

I see the same issue/behavior with the Shield for any shared used
The issue exists on the plex Android mobile app as well for me

PMS version: 1.24.1.4931

3

Is it possible that your server has never performed a [deep] analysis of your music?
i.e. did you disable the Scheduled Task “Upgrade media analysis during maintenance” or maybe “Perform extensive media analysis during maintenance”?

4

so deep analysis is required to stream music now ?

Currently this is what I’ve found so far

Working: - browsers, plexamp
Not working: - android mobile, android TV, iOS, tvOS

all for shared users with download NOT enabled
the server admin, or shared users with download enabled stream fine

5

Maybe not. It was just a guess, triggered by the description

It just says “An error occurred while playing this item” UNLESS the main account listens to the songs first.
If the main account has listened to a song it plays normally for all Home Users/Managed users

Just trying to explore possible influence factors.

6

the issue seems to be tied to the client used and whether or not DOWNLOAD is enabled for that shared user

7

I can’t confirm that. I tried 2 different managed users. One has the Download privilege enabled, the other has not.
I tried different tracks with each user. I made sure I picked tracks which I recently added and which I as the main user haven’t had already played. But they were both able to play each track every time.

8

I’ve haven’t done it with managed users, only shared

9

and which client did you use ?

10

Android mobile.

11

have you tried it with non-managed users ?
a normal shared user instead

12

Ahhh, now we’re getting somewhere!
Reproduced with a shared user without Download privilege.

1 Like
13

When this feature 1st hit

* (Downloads) Download access now enforced on the server 
via shared user settings (#12859)

it only effect plexamp for shared users, now it’s been reversed.
PlexAmp works without download enabled for shared users, and now everything else except the browser doesn’t

14

Allowing users to download files fixed the issue on the NVIDIA Shield TV, did not have issue on mobile.

Thanks to all

15

This issue is already on file and and known.

16

Just realised same issue myself (on at least the app on Amazon Fire devices). Enabling Downloads on the Managed User indeed works as a workaround :+1:. Thanks to those that found it. Still a bug I presume though, so hopefully @OttoKerner has a fix planned so all Plex users aren’t impacted and need to apply the workaround?

17

Got excited when I started reading all the music fixes in 1.24.3.5033
but got to the end of the list and still no fix for this issue :frowning:

EDIT: my bad, viewing on my phone cut the bottom off the list
(Music) Share music would not play (#13014)

18

Any update on the fix?

19

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