Music won't Play on Surface

Plex Players Desktop Players
1

Server Version#: 3.69.1
Player Version#: 3.2.20-25990c77

I can play music fine on any other device including Windows devices except my Surface 3 running Windows 10 Home 1803.

Client Log
2018-11-20 23:27:44:1473 [2] VERBOSE - [MusicPlayerFacet] - Play
2018-11-20 23:27:44:1473 [2] DEBUG - [MusicPlayerPageDataSource] - Writing playlist for BMP. Code: PlaylistPlay
2018-11-20 23:27:44:1786 [40] DEBUG - [MusicPlayerPageDataSource] - Finished writing playlist for BMP. Code: PlaylistPlay
2018-11-20 23:27:44:1786 [2] ERROR - [AudioPlayerBackgroundTaskCommunicator] - Exception sending keys (PlaylistPlay = 2245699cbc0e::/library/metadata/249964Nonefalsehttps://192-168-1-2.5779245bf2a24228a67b22f90bfde9a8.plex.direct:32400/false/playQueues/3561PT0S3561001d1d0aa6cedbedcc789c3504321a9cd29e74a30, MessageId = 17) to background media player: Excep_FromHResult 0xD0000001
2018-11-20 23:27:44:8504 [2] VERBOSE - [MusicPlayerFacet] - Play
2018-11-20 23:27:44:8504 [2] DEBUG - [MusicPlayerPageDataSource] - Writing playlist for BMP. Code: PlaylistPlay
2018-11-20 23:27:44:8816 [43] DEBUG - [MusicPlayerPageDataSource] - Finished writing playlist for BMP. Code: PlaylistPlay
2018-11-20 23:27:44:8660 [2] ERROR - [AudioPlayerBackgroundTaskCommunicator] - Exception sending keys (PlaylistPlay = 2245699cbc0e::/library/metadata/249964Nonefalsehttps://192-168-1-2.5779245bf2a24228a67b22f90bfde9a8.plex.direct:32400/false/playQueues/3561PT0S3561001d1d0aa6cedbedcc789c3504321a9cd29e74a30, MessageId = 18) to background media player: Excep_FromHResult 0xD0000001
2018-11-20 23:27:45:8659 [43] DEBUG - [PlexHttpClient] - GET https://192-168-1-2.5779245bf2a24228a67b22f90bfde9a8.plex.direct:32400/library/sections/2/prefs?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
2018-11-20 23:27:45:8346 [2] ERROR - [MusicPlayerFacet] - Exception from BMP calling Pause: Excep_FromHResult 0xD0000001
2018-11-20 23:27:45:8346 [2] DEBUG - [MusicPlayerPageDataSource] - Changing NowPlayingIndex to 8
2018-11-20 23:27:45:8815 [29] DEBUG - [PlexHttpClient] - Received OK from https://192-168-1-2.5779245bf2a24228a67b22f90bfde9a8.plex.direct:32400/library/sections/2/prefs?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
2018-11-20 23:27:45:8971 [43] VERBOSE - [PlexClient] - Container from https://192-168-1-2.5779245bf2a24228a67b22f90bfde9a8.plex.direct:32400/library/sections/2/prefs?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx has 4 child item(s)
2018-11-20 23:27:45:8971 [2] DEBUG - [MusicPlayerPageDataSource] - Writing playlist for BMP. Code: PlaylistPlay
2018-11-20 23:27:45:9284 [26] DEBUG - [MusicPlayerPageDataSource] - Finished writing playlist for BMP. Code: PlaylistPlay
2018-11-20 23:27:45:9284 [2] ERROR - [AudioPlayerBackgroundTaskCommunicator] - Exception sending keys (PlaylistPlay = 2245699cbc0e::/library/metadata/249962Nonefalsehttps://192-168-1-2.5779245bf2a24228a67b22f90bfde9a8.plex.direct:32400/false/playQueues/3561PT0S3561001d1d0aa6cedbedcc789c3504321a9cd29e74a30, MessageId = 19) to background media player: Excep_FromHResult 0xD0000001
2018-11-20 23:27:45:9440 [2] ERROR - [AudioPlayerBackgroundTaskCommunicator] - Exception sending keys (MessageId = 1A, MediaControlsClear) to background media player: Excep_FromHResult 0xD0000001
2018-11-20 23:27:47:4282 [2] VERBOSE - [MusicPlayerFacet] - Play
2018-11-20 23:27:47:4282 [2] DEBUG - [MusicPlayerPageDataSource] - Writing playlist for BMP. Code: PlaylistPlay
2018-11-20 23:27:47:4439 [41] DEBUG - [MusicPlayerPageDataSource] - Finished writing playlist for BMP. Code: PlaylistPlay
2018-11-20 23:27:47:4439 [2] ERROR - [AudioPlayerBackgroundTaskCommunicator] - Exception sending keys (PlaylistPlay = 2245699cbc0e::/library/metadata/249962Nonefalsehttps://192-168-1-2.5779245bf2a24228a67b22f90bfde9a8.plex.direct:32400/false/playQueues/3561PT0S3561001d1d0aa6cedbedcc789c3504321a9cd29e74a30, MessageId = 1B) to background media player: Excep_FromHResult 0xD0000001
2018-11-20 23:27:48:1157 [2] VERBOSE - [MusicPlayerFacet] - Play
2018-11-20 23:27:48:1157 [2] DEBUG - [MusicPlayerPageDataSource] - Writing playlist for BMP. Code: PlaylistPlay
2018-11-20 23:27:48:1313 [43] DEBUG - [MusicPlayerPageDataSource] - Finished writing playlist for BMP. Code: PlaylistPlay
2018-11-20 23:27:48:1313 [2] ERROR - [AudioPlayerBackgroundTaskCommunicator] - Exception sending keys (PlaylistPlay = 2245699cbc0e::/library/metadata/249962Nonefalsehttps://192-168-1-2.5779245bf2a24228a67b22f90bfde9a8.plex.direct:32400/false/playQueues/3561PT0S3561001d1d0aa6cedbedcc789c3504321a9cd29e74a30, MessageId = 1C) to background media player: Excep_FromHResult 0xD0000001
2018-11-20 23:27:48:3656 [2] VERBOSE - [MusicPlayerFacet] - Play
2018-11-20 23:27:48:3656 [2] DEBUG - [MusicPlayerPageDataSource] - Writing playlist for BMP. Code: PlaylistPlay
2018-11-20 23:27:48:3813 [41] DEBUG - [MusicPlayerPageDataSource] - Finished writing playlist for BMP. Code: PlaylistPlay
2018-11-20 23:27:48:3813 [2] ERROR - [AudioPlayerBackgroundTaskCommunicator] - Exception sending keys (PlaylistPlay = 2245699cbc0e::/library/metadata/249962Nonefalsehttps://192-168-1-2.5779245bf2a24228a67b22f90bfde9a8.plex.direct:32400/false/playQueues/3561PT0S3561001d1d0aa6cedbedcc789c3504321a9cd29e74a30, MessageId = 1D) to background media player: Excep_FromHResult 0xD0000001
2018-11-20 23:27:54:3807 [42] DEBUG - [PlexHttpClient] - GET https://192-168-1-2.5779245bf2a24228a67b22f90bfde9a8.plex.direct:32400/library/sections?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
2018-11-20 23:27:54:4119 [11] DEBUG - [PlexHttpClient] - Received OK from https://192-168-1-2.5779245bf2a24228a67b22f90bfde9a8.plex.direct:32400/library/sections?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
2018-11-20 23:27:54:4119 [43] VERBOSE - [PlexClient] - Container from https://192-168-1-2.5779245bf2a24228a67b22f90bfde9a8.plex.direct:32400/library/sections?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx has 4 child item(s)
2018-11-20 23:27:54:4119 [42] DEBUG - [PlexMetricsClient] - Storing client:view metric event
2018-11-20 23:27:54:3807 [2] VERBOSE - [PlexMetricsClient] - Navigated to page settings (pane ‘General’)
2018-11-20 23:27:56:6773 [42] DEBUG - [PlexMetricsClient] - Storing client:view metric event
2018-11-20 23:27:56:6461 [2] VERBOSE - [PlexMetricsClient] - Navigated to page settings (pane ‘Help’)
2018-11-20 23:27:56:6773 [2] DEBUG - [PreferencesControl] - Activated Help pivot
2018-11-20 23:27:58:7396 [40] DEBUG - [PlexMetricsClient] - Storing client:view metric event
2018-11-20 23:27:58:6927 [2] VERBOSE - [PlexMetricsClient] - Navigated to page settings (pane ‘Advanced’)
2018-11-20 23:27:58:7396 [2] DEBUG - [PreferencesControl] - Activated Advanced pivot
2018-11-20 23:28:00:1926 [4] INFO - Windows 10.0.17134.407
2018-11-20 23:28:00:1926 [4] INFO - Plex for Windows 3.2.20 (5/10/2017 12:00:00 AM)
2018-11-20 23:28:00:1926 [4] INFO - [DiagnosticsSender] - Using 135.2 MB of 5.3 GB of RAM (Low)

2

Checking if anyone has any ideas on this.

3

I’m seeing the same issue right now with a Surface Pro 4. The UWP app for Plex won’t play music however it seems to do video OK. Same computer plays music just fine with Chrome connected to my local Plex server.

PMS version 1.13.9.5456
UWP Plex player version 3.2.20-25990c77

4

Same issue. Music will not play using Store App. Videos play fine. Music plays fine using web browser.

5

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