Must recreate library from scratch to get new files added

[macdbham_gmail_com]

Server Version#: 1.18.9.2571

When I put a recent movie OR TV item in the respective folder with correct naming conventions and then do update library none of the items are added.
BUT IF I DELETE either library and recreate from scratch THEN they appear correctly.
There has GOT to be a better way to add that I am missing.

[pshanew]

Yeah, that seems odd. From the web client you should just be able hover over the library in the side panel, select the “more” (three vertical dots) icon, and then click “Scan Library Files” to have it pick up newly added media:

You definitely should not have to delete and re-add a library to have it detect new content. If you’re trying to do this from something other than the web client, give the steps above a try and see if that helps. Some clients don’t do a very good job of updating their library views in a timely manner.

[CptKidd]

Does it take a while to copy the files to the server?
I’m pretty new at this, but I believe there’s an issue where the automatic scan starts before the file finishes copying. The system sees the file but it is not yet playable so it is ignored. Maybe this is something affecting you, if all the naming and folder setup is correct.

I think you have 3 options to test if this is happening

1. Try to initially move the file to a ‘staging’ area on the same disk but not in the Plex library folder, so that the final move is quick enough for the scan to keep up
2. Turn off the automatic scans (for whole library and folders) and do them manually once copying finished
3. From memory there is a setting somewhere to increase the scan time/delay from 60seconds or so, to give the files more time to copy, but I’m not near my machine at the moment to check

[macdbham_gmail_com]

I do that and it updated NOTHING in either case.
I KNOW the names are correct as on recreation from scratch it picked up both but NEVER when I used scan library files.

[pshanew]

@macdbham_gmail_com

I KNOW the names are correct

Not doubting you, but can you show an example of a TV show which is not able to be scanned when added? Please include the full path (a screenshot like this would be great):

Maybe they’re being picked up as duplicates for some reason. You can check for that in your TV library in the web client. From the second drop-down select “Episodes.” Then, from the first drop-down, select “Duplicates.” This will show any duplicate episodes in your library.

[macdbham_gmail_com]

Ok here is a screen capture I have of a tv show that did NOT appear till rebuild.

[pshanew]

Thanks. Try adding season folders:

TV SHOWS\
     Season 01\
          Fringe.S01E01.mp4
     Season 02\
          Fringe.S02E01.mp4

Plex expects them to be there for proper matching. I can’t explain why it would work without them for newly added libraries and not for scans, but it is a problem which needs to be corrected.

Naming and Organizing Your TV Show Files | Plex Support