Request #341288 and (341290)
My Plex User was Hacked and the Email and user name was changed
I need someone to really concern about this issue, because at this time no one from PLEX really helps
Until this moment I’m thinking customer service is sucks and I been trusting this company for more than 2 years having more than 1 plex pass subscription
This user athostechxxxxxxx@gmail.com is been active for more than 2 years when you guys don’t even charge by PayPal. Unfortunately, I don’t keep the receipt when I pay for this and either the credit card been more than 2 years, so should be another way you guys should know that this user have a Plex Pass subscription.
Like you guys say in this email I have 7 days to revert the email that someone change into my account, so Why did not work?.
When I follow this link https://plex.tv/users/reset_email says Revert email address change
Sorry, this link has expired
the code is expired, so what going on?
After seeing that this did not work and my privileges aren’t back Im thinking this way
1- My username and password stores on PLEX servers not on my server
2- My username stills the same allows me to login just I changed password
3- My Plex pass privileges aren’t back
4- My servers are behind a good source of security firewall and that firewall did not registered any attack
5- My plex server don have been compromise at all
6- Is PLEX INC or someone from them behind this using this strategy to remove Plex Pass abilities to users to obligate them to purchase the membership again
7- Don’t understand how I kept my same user and the only thing its change was my plex pass subscription
I get and email from someone of PLEX saying this
David (Plex, Inc.)
Feb 2, 7:09 PM PST
Hi,
Thank you for contacting us. To start, we’ll need to verify your Plex Pass subscription information. Please let us know:
• the type of subscription you signed up for (monthly/yearly/lifetime)
• approximate date of the most recent transaction
• payment details such as either (1) BOTH the first four AND last four digits of the card used as well as the billing postal code or (2) the PayPal email address and Transaction ID used for a PayPal payment
• if the purchase was through an app store, which app store (e.g. Google Play or iTunes) and the app store account
My Answer
Athos Tech
7:57 (hace 15 horas)
para Plex
First I think that in your database should be this account athostechxxxxxxx@gmail.com
Knowing that is been a Premium member from a long time
I purchase the lifetime membership trough the website in 2017
Inside my account is use to be all the information and now is not
How someone can hack just my account privileges that store in your servers no in mine i give you guys even the email that it was transfer to athostech@uipmail.com wich is not my original email.
i don’t find at this point the transaction i did
Which is was one payment long time ago.
Should be something different to resolve this matter
Athos Tech athostechxxxxxxxxxx@gmail.com
7:57 (hace 15 horas)
para Plex
First I think that in your database should be this account athostechxxxxx@gmail.com
Knowing that is been a Premium member from a long time
I purchase the lifetime membership trough the website in 2017
Inside my account is use to be all the information and now is not
How someone can hack just my account privileges that store in your servers no in mine i give you guys even the email that it was transfer to athostech@uipmail.com wich is not my original email.
i don’t find at this point the transaction i did that which is was one payment long time ago.
Should be something different to resolve this matter
Track all the IP addresses and one take me to KANSAS the other to china of curse they should be using a VPN or Thor Browser
Athos Tech
Feb 1, 11:03 PM PST
Lose all Plex Pass privileges
Please Help
Probe>
01/30/20 16:36 from your servers
[image: Plex] https://plex.tv/
A new device was used to sign in to your Plex account:
- Account: Athos Tech
- Device: Plex Web
- Location: Unknown, Unknown (estimated)
-
IP address: 176.10.104.240
tor1e1.digitale-gesellschaft.ch
[image: Plex] https://plex.tv/
01/30/ 15:32A new device was used to sign in to your Plex account: - Account: Athos Tech
- Device: Plex
- Location: Shanghai, Shanghai, China (estimated)
-
IP address: 112.192.45.163
If you don’t recognize this activity, we recommend that you change your
password https://plex.tv/users/edit immediately to secure your account.
[image: Plex] https://plex.tv/
01/30/20 15:20A new device was used to sign in to your Plex account: - Account: Athos Tech
- Device: Plex Website
- Location: Guangyuan, Sichuan, China (estimated)
- IP address: 101.205.214.34
Probe of information
I nourish it when I get this email
---------- Forwarded message ---------
De: Plex noreply@plex.tv
Date: jue., 30 ene. 2020 a las 16:37
Subject: Email changed
To: xxathostechxxx@gmail.com
Plex account email has been changed
Hi Athos Tech,
This is an automated message from Plex to let you know that we’ve completed the requested email address change. The account email has been changed from athostechxxxxx@gmail.com to athostech@uipmail.com.
If you would like to make further changes, go to your account settings.
If you did not perform this change, you have 7 days to revert your email. To do so, you can either follow this link or visit https://plex.tv/users/reset_email and input the following Recovery Code:
VDd4RTxvwUgS6-JsYMZs
The Plex Team
https://who.is/whois/uipmail.com
Athos Tech
Feb 1, 11:23 PM PST
This User is been Hi-Jacked and Lose the Premiun Plex pass rights of more than 3 years, please respond
---------- Forwarded message ---------
De: Plex noreply@plex.tv
Date: jue., 30 ene. 2020 a las 16:37
Subject: Email changed
To: athostechxxxxx@gmail.com
Plex account email has been changed
Hi Athos Tech,
This is an automated message from Plex to let you know that we’ve completed the requested email address change. The account email has been changed from xxathostechxxxxxxp@gmail.com to athostech@uipmail.com.
If you would like to make further changes, go to your account settings (https://plex.tv/users/edit) .
If you did not perform this change, you have 7 days to revert your email. To do so, you can either follow this link (https://plex.tv/users/reset_email/VDd4RTxvwUgS6-JsYMZs) or visit https://plex.tv/users/reset_email and input the following Recovery Code:
VDd4RTxvwUgS6-JsYMZs
The Plex Team
This is an automatically generated message.
Please do not reply directly to this email as it will go nowhere.
