Server Version#: 1.18.2
Player Version#: 4.12.2 (any)
To remove all variables, this has nothing to do with the players. None of them can see the servers. I tried using web player, iOS, AppleTV. My server was set up and working for more than a year on my Synology 918+. I haven’t used the server in a few days, but I went to use the web client today and both my local server and a remote server that I have access to say “unreachable”. Both of these servers are running on Synology’s. I have to assume something is wrong with the server side. Previous server software worked and wasn’t updated for at least a month, then stopped working. I installed the latest version in case that was the issue, but I got the same unreachable status. The remote server is still on the previous software that was working before. I tried a local IP address for my server, I checked the status of the server in the Synology software (“running”), no errors. I haven’t changed any firewall settings, but not ruling out that something might have changed. I am trying to bring any reader up to speed on the problem, but I am open to any ideas. It could be something really obvious and dumb, but I’ll try anything. I did search the forum, but I didn’t see anything that was really that close to this issue. Thanks.
Please manually get the logs:
- File station
- Plex share - give your username permission in Control Panel - Shared Folders if needed
- Drill in
- ZIP of the Logs directory please
- Attach that ZIP file here.
I have a new DS1019+ and PMS (latest version) that I set up this weekend and it’s been going unresponsive once a day.
Most times I can stop/start in Package Center, but once I had to kill -9 to get it stopped.
I’ve been looking at the logs for the tvdb issue, and haven’t seen anything obvious but can bundle them up next time it crashes if needed. Hard to tell exactly when it stops responding though.
Logs.zip (4.7 MB)
Logs attached. Thanks in advance.
You have a problem with your ethernet / base networking.
The link keeps going up and down
Nov 05, 2019 08:35:05.176 [0x7ff8c86b6700] DEBUG - NetworkService: Got notification of changed network (first change: 0)
Nov 05, 2019 08:35:05.176 [0x7ff8c9b87700] DEBUG - NetworkService: Setting up multicast listener on 0.0.0.0:1901
Nov 05, 2019 08:35:05.177 [0x7ff8c86b6700] DEBUG - NetworkService: Dispatch network change after two second delay.
Nov 05, 2019 08:35:05.177 [0x7ff8c86b6700] DEBUG - NetworkService: Got notification of changed network (first change: 0)
Nov 05, 2019 08:35:05.177 [0x7ff8c86b6700] DEBUG - NetworkService: Dispatch network change after two second delay.
Nov 05, 2019 08:35:05.177 [0x7ff8c9b87700] DEBUG - NetworkService: Browsing on interface 192.168.2.118 on broadcast address 239.255.255.250 (index: 0)
Nov 05, 2019 08:35:05.177 [0x7ff8c9b87700] DEBUG - Network change for advertiser.
Nov 05, 2019 08:35:05.177 [0x7ff8c9b87700] DEBUG - Network change for advertiser.
Nov 05, 2019 08:35:05.177 [0x7ff8c9b87700] ERROR - Network Service: Error in browser handle read: 125 (Operation canceled) socket=-1
Nov 05, 2019 08:35:05.180 [0x7ff8c86b6700] DEBUG - PublicAddressManager: Obtaining public address and mapping port.
Nov 05, 2019 08:35:05.180 [0x7ff8c86b6700] DEBUG - NetworkInterface: received Netlink message len=284, type=RTM_NEWLINK, flags=0x0
Nov 05, 2019 08:35:05.180 [0x7ff8c86b6700] DEBUG - NetworkInterface: Netlink information message family=7, type=1, index=10, flags=0x1002, change=0x0
Nov 05, 2019 08:35:05.180 [0x7ff8c86b6700] DEBUG - Network change.
Nov 05, 2019 08:35:05.180 [0x7ff8c86b6700] DEBUG - NetworkInterface: Notified of network changed (force=0)
Nov 05, 2019 08:35:05.181 [0x7ff8c86b6700] DEBUG - Network change notification but nothing changed.
Nov 05, 2019 08:35:05.181 [0x7ff8c86b6700] DEBUG - NetworkInterface: received Netlink message len=284, type=RTM_NEWLINK, flags=0x0
Nov 05, 2019 08:35:05.181 [0x7ff8c86b6700] DEBUG - NetworkInterface: Netlink information message family=7, type=1, index=10, flags=0x1002, change=0x0
Nov 05, 2019 08:35:05.181 [0x7ff8c86b6700] DEBUG - Network change.
Nov 05, 2019 08:35:05.181 [0x7ff8c86b6700] DEBUG - NetworkInterface: Notified of network changed (force=0)
Nov 05, 2019 08:35:05.182 [0x7ff8c86b6700] DEBUG - Network change notification but nothing changed.
Nov 05, 2019 08:35:05.182 [0x7ff8c86b6700] DEBUG - NetworkInterface: received Netlink message len=84, type=RTM_DELLINK, flags=0x0
Nov 05, 2019 08:35:05.182 [0x7ff8c86b6700] DEBUG - NetworkInterface: Netlink information message family=7, type=1, index=10, flags=0x1002, change=0x0
Nov 05, 2019 08:35:05.182 [0x7ff8c86b6700] DEBUG - NetworkInterface: received Netlink message len=1408, type=RTM_NEWLINK, flags=0x0
Nov 05, 2019 08:35:05.182 [0x7ff8c86b6700] DEBUG - NetworkInterface: Netlink information message family=0, type=1, index=9, flags=0x1002, change=0x0
Nov 05, 2019 08:35:05.182 [0x7ff8c86b6700] DEBUG - Network change.
Nov 05, 2019 08:35:05.182 [0x7ff8c86b6700] DEBUG - NetworkInterface: Notified of network changed (force=0)
Nov 05, 2019 08:35:05.183 [0x7ff8c86b6700] DEBUG - Network change notification but nothing changed.
Nov 05, 2019 08:35:05.183 [0x7ff8c86b6700] DEBUG - NetworkInterface: received Netlink message len=1408, type=RTM_NEWLINK, flags=0x0
Nov 05, 2019 08:35:05.183 [0x7ff8c86b6700] DEBUG - NetworkInterface: Netlink information message family=0, type=1, index=9, flags=0x1002, change=0x0
Nov 05, 2019 08:35:05.183 [0x7ff8c86b6700] DEBUG - Network change.
Nov 05, 2019 08:35:05.183 [0x7ff8c86b6700] DEBUG - NetworkInterface: Notified of network changed (force=0)
Nov 05, 2019 08:35:05.184 [0x7ff8c86b6700] DEBUG - Network change notification but nothing changed.
Nov 05, 2019 08:35:05.184 [0x7ff8c86b6700] DEBUG - NetworkInterface: received Netlink message len=508, type=RTM_DELLINK, flags=0x0
Nov 05, 2019 08:35:05.184 [0x7ff8c86b6700] DEBUG - NetworkInterface: Netlink information message family=0, type=1, index=10, flags=0x1002, change=0xffffffff
Nov 05, 2019 08:35:05.184 [0x7ff8c86b6700] DEBUG - NetworkInterface: received Netlink message len=716, type=RTM_DELLINK, flags=0x0
Nov 05, 2019 08:35:05.184 [0x7ff8c86b6700] DEBUG - NetworkInterface: Netlink information message family=0, type=1, index=9, flags=0x1002, change=0xffffffff
Nov 05, 2019 08:35:05.191 [0x7ff8c8c92700] DEBUG - HTTP 200 response from GET https://plex.tv/servers/289154e172aaaffa76eea7fab8b0807c1b7804b9/sync_lists?auth_token=xxxxxxxxxxxxxxxxxxxx
Nov 05, 2019 08:35:05.195 [0x7ff8c8c92700] DEBUG - Sync: downloaded 1 sync lists, analyzing now...
Nov 05, 2019 08:35:05.195 [0x7ff8c8c92700] DEBUG - Sync: sync list 34638595: user 1 (mailepark@gmail.com), device Jackie iPad, profile iOS, id 34DD63AF-B069-4432-A46C-83DC5892E3DC, sync item(s): 36560610,36560615,36563380
Nov 05, 2019 08:35:05.195 [0x7ff8c8c92700] WARN - Sync: sync list 34638595 belonging to user 1 (mailepark@gmail.com) has died of old age, ignoring
Nov 05, 2019 08:35:05.195 [0x7ff8c8c92700] DEBUG - Sync: synchronizing 0 sync lists to generators
and further
Nov 05, 2019 08:35:15.850 [0x7ff8ca73f700] DEBUG - HTTP 200 response from GET https://104-13-61-196.2a00332a3258485b890a1e329e0303b4.plex.direct:32400/identity
Nov 05, 2019 08:35:15.850 [0x7ff8cb009700] DEBUG - Completed: [192.168.2.1:46388] 200 GET /identity (7 live) TLS GZIP 4ms 450 bytes
Nov 05, 2019 08:35:15.854 [0x7ff8ca73f700] DEBUG - MyPlex: Last published value didn't change, we're done.
Nov 05, 2019 08:35:19.380 [0x7ff891cd7700] ERROR - Error issuing curl_easy_perform(handle): 28
Nov 05, 2019 08:35:19.380 [0x7ff891cd7700] DEBUG - HTTP simulating 408 after curl timeout
Nov 05, 2019 08:35:19.380 [0x7ff8ca451700] DEBUG - HTTP requesting GET https://73-92-17-221.e899fed8258249e08249d30c16098434.plex.direct:32400/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Nov 05, 2019 08:35:19.469 [0x7ff8c86b6700] DEBUG - NetworkInterface: received Netlink message len=1204, type=RTM_NEWLINK, flags=0x0
Nov 05, 2019 08:35:19.469 [0x7ff8c86b6700] DEBUG - NetworkInterface: Netlink information message family=0, type=1, index=11, flags=0x1002, change=0xffffffff
Nov 05, 2019 08:35:19.469 [0x7ff8c86b6700] DEBUG - Network change.
Nov 05, 2019 08:35:19.469 [0x7ff8c86b6700] DEBUG - NetworkInterface: Notified of network changed (force=0)
Nov 05, 2019 08:35:19.479 [0x7ff8c86b6700] DEBUG - Network change notification but nothing changed.
Nov 05, 2019 08:35:19.479 [0x7ff8c86b6700] DEBUG - NetworkInterface: received Netlink message len=1208, type=RTM_NEWLINK, flags=0x0
Nov 05, 2019 08:35:19.479 [0x7ff8c86b6700] DEBUG - NetworkInterface: Netlink information message family=0, type=1, index=11, flags=0x1043, change=0x1
Nov 05, 2019 08:35:19.479 [0x7ff8c86b6700] DEBUG - Network change.
Nov 05, 2019 08:35:19.479 [0x7ff8c86b6700] DEBUG - NetworkInterface: Notified of network changed (force=0)
Nov 05, 2019 08:35:19.480 [0x7ff8c86b6700] DEBUG - Network change notification but nothing changed.
Nov 05, 2019 08:35:19.480 [0x7ff8c86b6700] DEBUG - NetworkInterface: received Netlink message len=1208, type=RTM_NEWLINK, flags=0x0
Nov 05, 2019 08:35:19.480 [0x7ff8c86b6700] DEBUG - NetworkInterface: Netlink information message family=0, type=1, index=11, flags=0x1003, change=0x0
Nov 05, 2019 08:35:19.480 [0x7ff8c86b6700] DEBUG - Network change.
Nov 05, 2019 08:35:19.480 [0x7ff8c86b6700] DEBUG - NetworkInterface: Notified of network changed (force=0)
Nov 05, 2019 08:35:19.481 [0x7ff8c86b6700] DEBUG - Network change notification but nothing changed.
Nov 05, 2019 08:35:19.507 [0x7ff8c86b6700] DEBUG - NetworkInterface: received Netlink message len=1208, type=RTM_NEWLINK, flags=0x0
Nov 05, 2019 08:35:19.507 [0x7ff8c86b6700] DEBUG - NetworkInterface: Netlink information message family=0, type=1, index=11, flags=0x1003, change=0x0
Nov 05, 2019 08:35:19.507 [0x7ff8c86b6700] DEBUG - Network change.
Nov 05, 2019 08:35:19.507 [0x7ff8c86b6700] DEBUG - NetworkInterface: Notified of network changed (force=0)
Nov 05, 2019 08:35:19.513 [0x7ff8c86b6700] DEBUG - Network change notification but nothing changed.
Nov 05, 2019 08:35:19.513 [0x7ff8c86b6700] DEBUG - NetworkInterface: received Netlink message len=1232, type=RTM_NEWLINK, flags=0x0
Nov 05, 2019 08:35:19.513 [0x7ff8c86b6700] DEBUG - NetworkInterface: Netlink information message family=0, type=1, index=11, flags=0x1003, change=0x0
Nov 05, 2019 08:35:19.513 [0x7ff8c86b6700] DEBUG - Network change.
Nov 05, 2019 08:35:19.513 [0x7ff8c86b6700] DEBUG - NetworkInterface: Notified of network changed (force=0)
Nov 05, 2019 08:35:19.514 [0x7ff8c86b6700] DEBUG - Network change notification but nothing changed.
Nov 05, 2019 08:35:19.514 [0x7ff8c86b6700] DEBUG - NetworkInterface: received Netlink message len=1232, type=RTM_NEWLINK, flags=0x0
Nov 05, 2019 08:35:19.514 [0x7ff8c86b6700] DEBUG - NetworkInterface: Netlink information message family=0, type=1, index=11, flags=0x1003, change=0x100
Nov 05, 2019 08:35:19.514 [0x7ff8c86b6700] DEBUG - Network change.
Nov 05, 2019 08:35:19.514 [0x7ff8c86b6700] DEBUG - NetworkInterface: Notified of network changed (force=0)
Nov 05, 2019 08:35:19.515 [0x7ff8c86b6700] DEBUG - Network change notification but nothing changed.
Nov 05, 2019 08:35:19.594 [0x7ff8ca451700] DEBUG - HTTP 200 response from GET https://73-92-17-221.e899fed8258249e08249d30c16098434.plex.direct:32400/media/providers?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Nov 05, 2019 08:35:19.595 [0x7ff8ca451700] ERROR - Unknown metadata type:
Nov 05, 2019 08:35:19.595 [0x7ff8ca451700] DEBUG - External Metadata: Syncing from media server ChengNAS.
Nov 05, 2019 08:35:19.596 [0x7ff8ca451700] DEBUG - External Metadata: Found 0 items of type artist in our libraries, and a total of 0 items to look for in 0 ms.
Nov 05, 2019 08:35:19.631 [0x7ff8ca451700] DEBUG - It took 20.000000 ms to retrieve 261 items.
Nov 05, 2019 08:35:19.670 [0x7ff8ca451700] DEBUG - It took 20.000000 ms to retrieve 545 items.
Nov 05, 2019 08:35:19.674 [0x7ff8ca451700] DEBUG - External Metadata: Found 166 items of type movie in our libraries, and a total of 791 items to look for in 78 ms.
Nov 05, 2019 08:35:19.675 [0x7ff8ca451700] DEBUG - HTTP requesting GET https://73-92-17-221.e899fed8258249e08249d30c16098434.plex.direct:32400/library/sections/1/all?type=1&excludeFields=summary&excludeElements=Director,Producer,Writer,Role,Genre,Country&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Nov 05, 2019 08:35:20.511 [0x7ff8c86b6700] DEBUG - NetworkInterface: received Netlink message len=1232, type=RTM_NEWLINK, flags=0x0
Nov 05, 2019 08:35:20.511 [0x7ff8c86b6700] DEBUG - NetworkInterface: Netlink information message family=0, type=1, index=11, flags=0x11043, change=0x0
Nov 05, 2019 08:35:20.511 [0x7ff8c86b6700] DEBUG - Network change.
Nov 05, 2019 08:35:20.511 [0x7ff8c86b6700] DEBUG - NetworkInterface: Notified of network changed (force=0)
Nov 05, 2019 08:35:20.512 [0x7ff8c86b6700] DEBUG - Detected primary interface: 192.168.2.118
Nov 05, 2019 08:35:20.512 [0x7ff8c86b6700] DEBUG - Network interfaces:
Nov 05, 2019 08:35:20.512 [0x7ff8c86b6700] DEBUG - * 1 lo (127.0.0.1) (loopback: 1)
Nov 05, 2019 08:35:20.512 [0x7ff8c86b6700] DEBUG - * 7 ovs_bond0 (192.168.2.118) (loopback: 0)
Nov 05, 2019 08:35:20.512 [0x7ff8c86b6700] DEBUG - * 8 docker0 (172.17.0.1) (loopback: 0)
Nov 05, 2019 08:35:20.512 [0x7ff8c86b6700] DEBUG - * 1 lo (::1) (loopback: 1)
Nov 05, 2019 08:35:20.512 [0x7ff8c86b6700] DEBUG - * 3 eth0 (fe80::211:32ff:fe7b:f61%eth0) (loopback: 0)
Nov 05, 2019 08:35:20.512 [0x7ff8c86b6700] DEBUG - * 4 eth1 (fe80::211:32ff:fe7b:f62%eth1) (loopback: 0)
Nov 05, 2019 08:35:20.512 [0x7ff8c86b6700] DEBUG - * 7 ovs_bond0 (fe80::211:32ff:fe7b:f61%ovs_bond0) (loopback: 0)
Nov 05, 2019 08:35:20.512 [0x7ff8c86b6700] DEBUG - * 11 tap021132265949 (fe80::889e:d1ff:fe0a:3bda%tap021132265949) (loopback: 0)
Nov 05, 2019 08:35:20.512 [0x7ff8c86b6700] DEBUG - NetworkService: Got notification of changed network (first change: 0)
Nov 05, 2019 08:35:20.512 [0x7ff8c86b6700] DEBUG - NetworkService: Dispatch network change after two second delay.
Nov 05, 2019 08:35:20.512 [0x7ff8c86b6700] DEBUG - NetworkService: Got notification of changed network (first change: 0)
This also tells me you have a device, at this IP, claiming to be an internet gateway.
Nov 05, 2019 08:35:15.029 [0x7ff893d11700] DEBUG - HTTP 200 response from GET https://73-92-17-221.e899fed8258249e08249d30c16098434.plex.direct:32400/security/token?type=delegation&scope=all&X-Plex-Token=xxxxxxxxxxxxxxxxxxxx
Nov 05, 2019 08:35:15.029 [0x7ff8ca451700] DEBUG - Media Server: Tested all servers in 0.7 seconds.
Nov 05, 2019 08:35:15.805 [0x7ff8ca73f700] DEBUG - NAT: UPnP, found device <http://192.168.2.1:49152/gatedesc.xml> with private address <192.168.2.118>
Nov 05, 2019 08:35:15.812 [0x7ff8ca73f700] DEBUG - NAT: UPnP, usable device <http://192.168.2.1:49152/gatedesc.xml> with private address <192.168.2.118>.
Nov 05, 2019 08:35:15.816 [0x7ff8ca73f700] DEBUG - NAT: UPnP, public address is 104.13.61.196
Nov 05, 2019 08:35:15.816 [0x7ff8ca73f700] DEBUG - HTTP requesting GET https://104-13-61-196.2a00332a3258485b890a1e329e0303b4.plex.direct:32400/identity
Nov 05, 2019 08:35:15.847 [0x7ff892b7d700] DEBUG - Request: [192.168.2.1:46388 (Subnet)] GET /identity (7 live) TLS GZIP Signed-in
Nov 05, 2019 08:35:15.850 [0x7ff8ca73f700] DEBUG - HTTP 200 response from GET https://104-13-61-196.2a00332a3258485b890a1e329e0303b4.pl
I hear what you are saying, but I’m thinking it’s not an issue with my network. I’m guessing it’s the way Plex is trying to access my network. My network hasn’t changed in any way that I’m aware of. I have no other issues with accessing my network, including streaming from other clients. I have no issues with the internet either. I’ve tried accessing the server on cellular on my phone. Also the remote server isn’t on my network but is also inaccessible.
Your assessment could be correct, but there is really nothing I can change in my network. I’ve restarted the modem and router/security gateway just in case. I’ve checked my port forwarding for plex. I’m happy to try any checklist that you may have. But I find it odd that I can’t access the remote server on a different network, even on cellular connection (outside my home network). Any other ideas? Thanks.
What Plex is seeing is that the adapter itself is going OFFLINE/ONLINE. (state change)
This will happen if a VPN is activated or other major routing table change.
It then resets, waits, and tries again.
The logs show that the connection is not stable (logically speaking) when it’s trying to access.
OK, but like I said, I’m unable to access the remote server as well, either by my home network or through cellular. Both networks (my server and the remote server) could not have both become unstable after over a year of use with no issue? Neither network has a VPN being used. The networks have worked flawlessly for a couple years. I am not seeing any other visible issues on the network. Everything else streams, speedtests show the same speeds, no instability visible anywhere. Is there a next step we can take to resolve this? Thanks.
With it going online/offline as Plex sees it, it will never be remotely accessible through plex.
Have you installed and OS or other updates (device firmwware, etc) recently ?
Has the ISP changed in any way?
I’ve installed the new MacOS on my computer, but no change to the NAS. But I don’t think the MacOS is related because I can’t reach from other clients (iOS or AppleTV). The remote server hasn’t been updated on the NAS or any other local client. The ISP hasn’t changed as far as I know. I still have the same IP address. Appreciate your help, and I will continue to troubleshoot your suggestions.
Hi ChuckPA, is there any further info on this? Is there a more direct way I can get support for this issue? I don’t see other options to contact you directly or any other support team member. Thanks.
I am having the exact same issue here. DS 918 running Version 1.18.2.2058. Nothing changed on the network and I can’t access any video libraries but the music works fine. I dont think it’s a network issue. Logs attached. Plex Media Server Logs_2019-11-25_17-59-47.zip (1.8 MB)
Hi Applexserver,
I just checked mine again, and it’s working now. I have no explanation, but I can tell you what happened between then and now. I restarted my DS 918 just now. I still haven’t updated my Synology firmware either, I’m still running DSM 6.2.2 Update 3. I had previously restarted my NAS and restarted all network equipment. Nothing worked before. However, I just restarted the NAS today for an unrelated reason, and it worked this time.
The remote server still wasn’t working (DS 1817). That one was restarted after it was updated to Update 4, and now that one is reachable. It unlikely has to do with the update since my local server and this remote server are now on different firmware versions. It might just be the restart mixed with some behind the scenes update with either Plex backend, my ISP, or something else.
TL;DR, try restarting the server again if you haven’t today. I can’t find any logical explanation for it working, but it did for me (just today).
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