I recently purchased a MyCloud Home device to run Plex on. It installed fine via the MyCloud app, and for a couple of days seemed to be running fine, but for the past couple of days has been very unstable and I’m barely able to access it via either my laptop or mobile app. I know everything is installed correctly, and my network connection is stable etc.
I’m running a free version of Plex. Would a Plex Pass perhaps resolve this issue?
Thanks in advance.
I have been using MyCloud Home for a few years, generally it works fine despite a few times over the years where things have reset which was annoying. Recently I had the same experience as you, I see this “app.plex.tv is unable to connect to “My Cloud Home” securely” all the time, I rarely get access to my content even though I’m at home and on the same network. I’d assume something is going on on WD side, but no one from Plex have been able to confirm and/or commented on my post about this issue either.
Hey!
Is your Plex working again now?
I’ve spent a month going back and forth with WD tech support about this, and even questioned my internet speeds, but no joy. Then on Friday, I noticed randomly that my library was up again, and it has been mostly stable all weekend. No lag, solid playback. Like nothing ever went wrong.
Can only assume at this stage that it was a problem with Plex all along, and that they’ve run an update that has fixed the issue.
If you haven’t already, try logging out and back in to the apps. Hopefully yours will be there again too.
Bit sh*te of them to not acknowledge it though, especially those of us who pay for the privilege!
No luck for me. I tried signing out and back in and I have 0 access wether it’s on Mac, Apple TV or iPhone. I also tried rebooting MyCloud Home but no changes there. And when I go on MyCloud website, click on Plex then “Configure”, I get an error. I can only assume the issue comes from Plex x WD, but as you said the lack of support for paid customer is annoying.
Now I can click the disable button, again… and re-setup my entire library, sort titles and covers for the 100th time, but this is getting seriously old. Would really appreciate any official Plex support to try and figure this out before I finally give up on this product.
I’m having a similar problem. I’m brand new to using Plex for OTA channels, which is run off a My Cloud Home server, and I’m wondering if there is a setting that I have wrong. I have an HD Home Run connected to a ROKU, which works flawlessly, but when I switch to Plex the channels constantly reboot. I tried reducing the video speed in Plex, but that doesn’t work at all. Is there any way to contact Plex directly to troubleshoot? Any suggestions from the community are welcome, TIA.
HELLO! IS THERE ANYONE OUT THERE? I CAN’T JUSTIFY PAYING FOR PLEX IF IT FAILS TO WORK WITH MY SETUP. I AM VERY FRUSTRATED THAT THERE IS NO WAY TO CONTACT CUSTOMER SUPPORT FOR HELP. I TRIED READING THE VARIOUS SUPPORT ARTICLES, BUT AM GETTING LOST. ALL I’M LOOKING FOR IS FOR TECHNICAL SUPPORT TO TROUBLESHOOT MY BUFFERING PROBLEM. MAYBE IT’S ONLY BE A MATTER OF SELECTING THE PROPER SETTINGS, OR MAYBE MY SETUP IS INCOMPATIBLE.
PLEX SUPPORT PLEASE HELP.
Problem Solved!
All it took to correct this issue was to make one little setting change. After stumbling around for a couple of weeks trying to troubleshoot this issue, I decided to make one DVR recording to see if it had the same buffering problem, and it did. However, I stumbled on the video format for the recording, which said it the original format was MPEG2. So all I had to do was change the video settings on the ROKU Plex app to “allow MPEG2.” Here is the path: ROKU Plex App>Settings>Video>Allow MPEG2. It was that simple. The ghost note for this setting states that the video quality selection must be set to “original,” which is the first drop-down selection on the same page. I don’t know which component is responsible for the MPEG2 format, but the ROKU Plex app warns against using it, so I never tried this selection when I was stumbling around problem solving. All other various video settings in ROKU and the Plex Server are set at high settings, I think the default ones, and they don’t seem to make any difference for this buffering problem.
Here is my set-up:
Older SONY Bravia TV
HD HomeRun FLEX QUATRO Tuner
ROKU Ultra Streaming Player
MyCloud Home Plex Server
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
