Server Version#:Synology DS918
Player Version#:4.22.2
Apologies upfront, I am new Plex and NAS and woefully out of my league on this. And would appreciate any help, dumbed down for me would be helpful. That said I would appreciate anyone’s help on reestablishing connection with Plex media server. It’s loaded onto a Synology NAS and all my media is loaded onto the NAS. I can play the Web Shows on Plex, podcasts etc. Just cannot access my media libraries. Every time I attempt to open the libraries, I get a caution sign and Cirrus (NAS’ name) is currently unavailable. The media is there, I can see it in File Station, and on my pc. I attempted to fix myself by following other suggestions for people with similar issues, but I feel I made the situation worse. If there’s an article, post etc. that can help, please advise. Any help appreciated. Thanx in advance.
I’m sorry, that’s not enough to go on.
What’s not available? The NAS isn’t working?
First off, thanks for showing an interest, I do appreciate it. I recognized your name and logo from reading your responses to other folks. I have updated my original post and will add here:
VFRontopPlex Pass
Server Version#:Synology DS918
Player Version#:4.22.2
Apologies upfront, I am new Plex and NAS and woefully out of my league on this. And would appreciate any help, dumbed down for me would be helpful. That said I would appreciate anyone’s help on reestablishing connection with Plex media server. It’s loaded onto a Synology NAS and all my media is loaded onto the NAS. I can play the Web Shows on Plex, podcasts etc. Just cannot access my media libraries. Every time I attempt to open the libraries, I get a caution sign and Cirrus (NAS’ name) is currently unavailable . The media is there, I can see it in File Station, and on my pc. I attempted to fix myself by following other suggestions for people with similar issues, but I feel I made the situation worse. If there’s an article, post etc. that can help, please advise. Any help appreciated. Thanx in advance.
Not a problem. 
Let’s dive in.
I’m going to show you the Synology FAQ. It contains a bunch of How-To examples (more coming as I have time) about how to perform basic tasks without getting frustrated
What I would like you to do is:
- Sign out of Plex/web (upper right corner) of your browser
- Open a new window in incognito mode.
- Now open http://ip.address.of.syno:32400/manage (we will use a modified address)
- See if it will talk to you and let you get control of it (you might need sign in - do so)
- If you can get control again, that should be it.
If you can’t, use FAQ #1 below to manually retrieve the logs after you stop PMS in package center,
I went to a private page and did as you suggested and it could not find the URL requested.
I attempted to comply with FAQ 1 and when I downloaded and attempted to upload onto the thread I received a VLC document that said it could not open the file.
Full disclosure, when I mentioned in my initial post that I attempted to fix the problem using instructions to other folks with the same problem, I was referencing your discussion with someone in which you suggested renaming the OML (?) with OML OLD. I’m certainly not pointing fingers. I followed that advice and it didn’t seem to work, not sure I completed all the steps correctly. That’s why I mentioned that I fear I made the matter worse. I went on to try another solution, but before I did, I deleted the OML OLD. Perhaps I deleted the wrong file. But my thinking was the new OLM was probably more up to date. Don’t know if that helps. Blame is clearly on me for trying to solve a problem with the wrong tool and trying to punch out of my weight class.
Doing as I suggest should look like this:
- File station open and navigated down to the top of the Logs directory
- Right-clicked it
- When it’s done, file
Logs.zipappears. Download this file to your PC then attach here.
Logs zip.zip (2.3 MB)
Thanks. Those are good.
I am confused.
As of 9pm local your time zone, I see it scanning movie libraries and updating its progress.
Where / on which device(s) is it ‘unavailable’ and in what way? e.g You can’t access the web player ? You can’t access it via an app or your TV?
Please help me peal the next layer of the problem because, at this level, I don’t see anything wrong which means I’m not looking in the right place.
Well my first attempt to zip the log was actually the media log which is probably the reason it took so long and it was 4 Gs. But when you sent the screen capture I was able to zip the correct log. I deleted that file and zip’d the correct one.
I cannot play a media file over the wifi to another platform/tv/phone. I can play file on file share or on the pc file explorer. But when I go to plex my libraries, I get a caution flag on the movie library and a Cirrus (name for my NAS)not available at this time. I appreciate your help.
Again, when I access the Plex app, I can play the news feeds, the podcasts etc. I just cannot open my movie libraries. Hope this helps.
Not sure this will show up on your end. But one shows that I can access and play podcasts, movies, news on plextv. The second shows what I see when I try to access my movie library.
I opened the Plex app and nothing appears to have changed. However, as I went down the left side opening and reviewing the different tasks under Settings I found my libraries under the Manage section. When I clicked on Libraries the scene below popped up. When I then clicked on Movies the movies appeared, but when I attempted to play I got a playback error msg. Don’t know if that helps or not. Appreciate your help
You see “Troubleshooting”.
Click there.
Now “Download Logs”
Attach that ZIP file here.
troubleshooting logs 2-23-20.zip (2.6 MB)
Do you have a blocker of some type in the browser?
By all indications in the log, the server is seeing the web browser and communicating back to it.
Feb 23, 2020 20:50:30.991 [0x7f66ad64a700] DEBUG - Request: [192.168.7.60:52245 (Subnet)] GET /web/common/img/backgrounds/preset-light2.ead08af5122abea1ab8f7d601fd93d6a.png (24 live) GZIP Signed-in
Feb 23, 2020 20:50:30.991 [0x7f66ad64a700] DEBUG - Final path: "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-f342a5a43/WebClient.bundle/Contents/Resources/common/img/backgrounds/preset-light2.ead08af5122abea1ab8f7d601fd93d6a.png"
Feb 23, 2020 20:50:30.991 [0x7f66ad64a700] DEBUG - Content-Length of /volume1/@appstore/Plex Media Server/Resources/Plug-ins-f342a5a43/WebClient.bundle/Contents/Resources/common/img/backgrounds/preset-light2.ead08af5122abea1ab8f7d601fd93d6a.png is 125754 (of total: 125754).
Feb 23, 2020 20:50:30.992 [0x7f66e8cd3700] DEBUG - Completed: [192.168.7.60:52245] 200 GET /web/common/img/backgrounds/preset-light2.ead08af5122abea1ab8f7d601fd93d6a.png (24 live) GZIP 0ms 125754 bytes (pipelined: 3)
Feb 23, 2020 20:50:31.140 [0x7f66e8fc1700] DEBUG - CERT: incomplete TLS handshake: short read
Feb 23, 2020 20:50:33.268 [0x7f66aeb7d700] DEBUG - Request: [192.168.7.60:52209 (Subnet)] GET /favicon.ico (25 live) GZIP Signed-in
Feb 23, 2020 20:50:33.268 [0x7f66aeb7d700] DEBUG - Content-Length of /volume1/@appstore/Plex Media Server/Resources/Plug-ins-f342a5a43/WebClient.bundle/Contents/Resources/favicon.ico is 5430 (of total: 5430).
Feb 23, 2020 20:50:33.268 [0x7f66e8cd3700] DEBUG - Completed: [192.168.7.60:52209] 200 GET /favicon.ico (25 live) GZIP 0ms 5430 bytes (pipelined: 2)
Feb 23, 2020 20:50:33.430 [0x7f66ad64a700] DEBUG - Request: [192.168.7.60:52245 (Subnet)] GET /web/index.html (25 live) GZIP Signed-in (range: bytes=0-)
Feb 23, 2020 20:50:33.430 [0x7f66ad64a700] DEBUG - Final path: "/volume1/@appstore/Plex Media Server/Resources/Plug-ins-f342a5a43/WebClient.bundle/Contents/Resources/index.html"
Feb 23, 2020 20:50:33.431 [0x7f66ad64a700] DEBUG - Content-Length of /volume1/@appstore/Plex Media Server/Resources/Plug-ins-f342a5a43/WebClient.bundle/Contents/Resources/index.html is 10150 (of total: 10150).
Feb 23, 2020 20:50:33.431 [0x7f66e8fc1700] DEBUG - Completed: [192.168.7.60:52245] 206 GET /web/index.html (25 live) GZIP 0ms 10150 bytes (pipelined: 4) (range: bytes=0-)
Feb 23, 2020 20:50:33.736 [0x7f66e8cd3700] DEBUG - Auth: authenticated user 1 as baymeadow@xxxxxxx
Feb 23, 2020 20:50:33.736 [0x7f66aeb7d700] DEBUG - Request: [192.168.7.60:52277 (Subnet)] GET /player/proxy/poll?deviceClass=pc&protocolVersion=3&protocolCapabilities=timeline%2Cplayback%2Cnavigation%2Cmirror%2Cplayqueues&timeout=1 (25 live) TLS GZIP Signed-in Token (xxxxxxx)
Feb 23, 2020 20:50:33.736 [0x7f66aeb7d700] DEBUG - [CompanionProxy] registered new player: zrisgrqvpvpezai6lire6t7o (192.168.7.60)
Feb 23, 2020 20:50:33.736 [0x7f66aeb7d700] DEBUG - Content-Length is -1 (of total: -1).
Feb 23, 2020 20:50:35.092 [0x7f66e8fc1700] DEBUG - CERT: incomplete TLS handshake: short read
Feb 23, 2020 20:50:39.806 [0x7f66e8cd3700] DEBUG - Auth: authenticated user 1 as baymeadow@
Feb 23, 2020 20:50:39.806 [0x7f66e8fc1700] DEBUG - Auth: authenticated user 1 as baymeadow@
Feb 23, 2020 20:50:39.806 [0x7f66ad64a700] DEBUG - Request: [192.168.7.60:52302 (Subnet)] GET /:/prefs (30 live) TLS GZIP Signed-in Token (baymeadow)
Feb 23, 2020 20:50:39.806 [0x7f66e8cd3700] DEBUG - Auth: authenticated user 1 as baymeadow@
Feb 23, 2020 20:50:39.806 [0x7f66e8fc1700] DEBUG - Auth: authenticated user 1 as baymeadow@
Feb 23, 2020 20:50:39.807 [0x7f66d8437700] DEBUG - Request: [192.168.7.60:52305 (Subnet)] GET /system/:/prefs (30 live) TLS GZIP Signed-in Token (baymeadow@)
Feb 23, 2020 20:50:39.807 [0x7f66aeb7d700] DEBUG - Request: [192.168.7.60:52304 (Subnet)] GET /myplex/account (30 live) TLS GZIP Signed-in Token (baymeadow@)
Feb 23, 2020 20:50:39.807 [0x7f66d8437700] DEBUG - [com.plexapp.system] Sending command over HTTP (GET): /system/:/prefs
Feb 23, 2020 20:50:39.807 [0x7f66dbbe1700] DEBUG - Request: [192.168.7.60:52303 (Subnet)] GET /accounts/1 (30 live) TLS GZIP Signed-in Token (baymeadow@)
Feb 23, 2020 20:50:39.808 [0x7f66e8fc1700] DEBUG - Completed: [192.168.7.60:52304] 200 GET /myplex/account (30 live) TLS GZIP 1ms 2727 bytes (pipelined: 1)
Feb 23, 2020 20:50:39.808 [0x7f66d8437700] DEBUG - HTTP requesting GET http://127.0.0.1:43818/system/:/prefs
Feb 23, 2020 20:50:39.809 [0x7f66e8fc1700] DEBUG - Completed: [192.168.7.60:52303] 200 GET /accounts/1 (30 live) TLS GZIP 2ms 606 bytes (pipelined: 1)
Feb 23, 2020 20:50:39.812 [0x7f66e8fc1700] DEBUG - Completed: [192.168.7.60:52302] 200 GET /:/prefs (30 live) TLS GZIP 6ms 7704 bytes (pipelined: 1)
Feb 23, 2020 20:50:39.817 [0x7f66d8437700] DEBUG - HTTP 200 response from GET http://127.0.0.1:43818/system/:/prefs
Feb 23, 2020 20:50:39.817 [0x7f66d8437700] DEBUG - [com.plexapp.system] HTTP reply status 200, with 418 bytes of content.
Feb 23, 2020 20:50:39.818 [0x7f66e8fc1700] DEBUG - Completed: [192.168.7.60:52305] 200 GET /system/:/prefs (30 live) TLS GZIP 11ms 813 bytes (pipelined: 1)
My router is an eero mesh system. I use PC Matic for security and windows firewall, account protection, app and browser control, and device security are all on. Other than that I do not know of any blocker on my browser. Could you suggest where to look on Windows 10?
Unfortunately there are only two things I do with Windows:
- Wash
- Replace them after I’ve broken one.
From what you describe, given I have no need of any of that on my Linux machine, it sounds profoundly complex and as, unfortunately, far beyond anything I can help with.
I do maintain that PMS is trying to talk back to you. It is the Windows environment which is blocking it.
Well, I seem to recall another Plex user mentioning that his troubles began after a windows update. I started with the windows support team and they sent me to Synology, who sent me to Plex. I’ll re-engage the windows folks. Thnx for your assistance.
Is it possible one of your team members can remotely access my system for some hands on analysis?
