Server Version#: 1.28.0.5999
Player Version#: ?
Upgraded PMS to 1.28.0.5999 on Lubuntu 20.10 64-bit. Firefox Browser opened to localhost:32400/web/index.html#1/, no navigation bar, “unexpected error”.
I saw an error like yours being discussed for Macs. I wonder if they are related.
Same here, just updated and navigation bar is missing, restarted, logged out…nothing.
using unraid btw
@nibbles Thanks for that, it sounds like same issue has cropped up again. No changes to my Lubuntu installation, no Firefox changes, etc. just upgraded PMS is all I did. Hope there is a fix soon. I guess I can roll back until this is fixed as there’s no way to get to some things without the navigation bar.
@mscottgarand Thank you for adding your voice and confirming not just me…
Hey just a heads up, when I logged into tower from another PC and opened plex UI the navigation bar was there with no issues, but unraid webgui it is still broken. If you’re still having the issue I would try either a different browser, or accessing tower from a separate computer. It’s certainly not ideal but at least you can access settings without reinstalling
Sorry for delay in reply, I am not getting notification email for some reason. Without going into why, I’m not able to take advantage of either of your suggestions. So I’ll wait and hope it is fixed soon. Is there a formal process availble to bring the issue to attention?
You’ve done the correct thing by making this topic.
For it to be the most effective, the OP should include logs from server and player that are grabbed after you reboot everything and demonstrate the problem. If you’ve never done that:
Thanks @nibbles . Can’t find what logs to attach from Firefox browser? The plex server logs seem to have nothing to do with the browser issue. Thanks again for help.
The player in a browser like Firefox is called the Plex Web App.
You can find a howto for it on this list.
Thanks @nibbles. I don’t have any of the options on the left (been through all the choices) and since I don’t have a toolbar I can’t access any of the icons at the top. So I’m unable to complete step 2 for " Logs for the Plex Web App Itself". Ideas?
Oh yeah that would be a problem not having a Settings wrench to click on 
Try this link https://app.plex.tv/desktop/#!/settings/web/general
Then if you can Show Advanced you would be able to choose Debug in the left column, right?
@nibbles Well now isn’t that interesting, that link you gave me shows me a toolbar!? The link that Plex instructions gave me way-back-when during install of the server is the only one I’ve ever had or used: localhost:32400/web/index.html which doesn’t show a toolbar anymore since the recent update. With your URL I can now get a toolbar.
There are two versions of the web based player.
- The Plex hosted version where the software is on https://app.plex.tv
- The local version where the software sits on your server at https://localhost:32400/web
The versions generally match after doing a server software update (you get the latest).
Once some time passes, plex might patch their hosted web app, but you wouldn’t get the patch unless it was rolled out in a server update. You can ofc check version numbers in the app… somewhere
Both versions are equally capable. It’s just where the software lives. I guess they patched the web app for your issue.
To be fair though, I never felt this sort of error would be visible in a Player log. It seems like a javascript error, and I barely know how to show the developer menu.
@mscottgarand Try the URL provided by @nibbles above? (the plex-hosted url)
@nibbles I hope plex will fix the local version soon, my server is not normally exposed to the internet.
They will fix the local version, yes. It may already work in the latest beta.
I would argue that you’re 100% safe using the hosted web app. It’s not a remote connection where you open anything up.
The same way any Plex player talks to plex.tv to do logins and get your list of servers, it can also just grabs a few MB of code to run the browser player. Although you see remote web addresses in the URL bar, the traffic moves directly from your server to your computer, which you can verify from the log files.
That make sense?
@nibbles Safety not the reason. Thanks.
@nibbles I didn’t notice at first with the hosted URL, an error message is still there. I do have all or possibly part of the toolbar, unlike the local URL where it doesn’t load at all. Search bar perhaps is something related but different?
The items being discussed are Javascript elements of a web page, some of which don’t work when Mozilla changes how Firefox handles layout elements. If you’re curious why one shows more parts than the other, start by comparing version numbers.
Also you can try Opera or Safari on a Mac. Some folks use Chrome, but I don’t.
@nibbles Where do I find the version numbers? I’ve never looked for that sort of thing on a webpage before.
