Need help getting scheduled recordings to record

This discussion was created from comments split from: Need help getting scheduled recordings to, er, RECORD!.

I’m also getting this!!!

Plex if you are not responding then I want a full refund!!!

I’m running Version 1.9.0.4252 with the same issue

1.9.1 also had transcoder fixes in the update. Try with 1.9.1 and see if it is resolved. If not then logs will probably be needed as a starting point.

ok that updates has it working again.

Great job!!!

Thanks

Spoke too soon.

The shows I had scheduled to record last night didn’t record. The show I just selected to record looks like it’s recording and I scheduled one to record in 10 mins so we will see.

ok the one I said to record now did record but the one I schedule to record gave me this error: An unknown error occurred

Can you post logs along with the shows in question that you scheduled as well as the one you selected, with start times/end times for each show.

I heard a rumor that anything above 1.7x was buggy with recording.

Any and all shows and where is that file you want?

ok so I just hit record on a show that is on now and it’s recording…I also selected a show that starts in 20 mins.

Settings/Server/Help - Click the download log button. Please include show information as well as start/end times. Helps to try to narrow down searches in logs.

ANY SHOW!!!

Seeing lots of messages as follows:
Sep 21, 2017 15:29:10.613 [31624] DEBUG - DVR:Subscription: We want a premiere, and ‘The Goldbergs - E11 - Kara-Te’ is an old airing, ignoring.
Sep 21, 2017 15:29:10.613 [31624] DEBUG - DVR:Subscription: We want a premiere, and ‘The Goldbergs - E12 - You’re Under Foot’ is an old airing, ignoring.
Sep 21, 2017 15:29:10.613 [31624] DEBUG - DVR:Subscription: We want a premiere, and ‘The Goldbergs - E13 - The Other Smother’ is an old airing, ignoring.
Sep 21, 2017 15:29:10.613 [31624] DEBUG - DVR:Subscription: We want a premiere, and ‘The Goldbergs - E14 - You Opened the Door’ is an old airing, ignoring.
Sep 21, 2017 15:29:10.613 [31624] DEBUG - DVR:Subscription: We want a premiere, and ‘The Goldbergs - E15 - Muscles Mirsky’ is an old airing, ignoring.
Sep 21, 2017 15:29:10.613 [31624] DEBUG - DVR:Subscription: We want a premiere, and ‘The Goldbergs - E16 - Goldbergs Never Say Die!’ is an old airing, ignoring.
Sep 21, 2017 15:29:10.614 [31624] DEBUG - DVR:Subscription: We want a premiere, and ‘The Goldbergs - E17 - Lame Gretzky’ is an old airing, ignoring.
Sep 21, 2017 15:29:10.614 [31624] DEBUG - DVR:Subscription: We want a premiere, and ‘The Goldbergs - E18 - For Your Own Good’ is an old airing, ignoring.
Sep 21, 2017 15:29:10.614 [31624] DEBUG - DVR:Subscription: We want a premiere, and ‘The Goldbergs - E19 - The President’s Fitness Test’ is an old airing, ignoring.
Sep 21, 2017 15:29:10.614 [31624] DEBUG - DVR:Subscription: We want a premiere, and ‘The Goldbergs - E20 - You’re Not Invited’ is an old airing, ignoring.
Sep 21, 2017 15:29:10.614 [31624] DEBUG - DVR:Subscription: We want a premiere, and ‘The Goldbergs - E21 - The Age of Darkness’ is an old airing, ignoring.
Sep 21, 2017 15:29:10.614 [31624] DEBUG - DVR:Subscription: We want a premiere, and ‘The Goldbergs - E9 - Wingmom’ is an old airing, ignoring.
Sep 21, 2017 15:29:10.614 [31624] DEBUG - DVR:Subscription: We want a premiere, and ‘The Goldbergs - E11 - The Tasty Boys’ is an old airing, ignoring.
Sep 21, 2017 15:29:10.614 [31624] DEBUG - DVR:Subscription: We want a premiere, and ‘The Goldbergs - E12 - Baio and Switch’ is an old airing, ignoring.
Sep 21, 2017 15:29:10.614 [31624] DEBUG - DVR:Subscription: We want a premiere, and ‘The Goldbergs - E13 - Double Dare’ is an old airing, ignoring.
Sep 21, 2017 15:29:10.615 [31624] DEBUG - DVR:Subscription: We want a premiere, and ‘The Goldbergs - E14 - Lainey Loves Lionel’ is an old airing, ignoring.
Sep 21, 2017 15:29:10.615 [31624] DEBUG - DVR:Subscription: We want a premiere, and ‘The Goldbergs - E15 - Weird Al’ is an old airing, ignoring.
Sep 21, 2017 15:29:10.615 [31624] DEBUG - DVR:Subscription: We want a premiere, and ‘The Goldbergs - E16 - Edward “Eddie the Eagle” Edwards’ is an old airing, ignoring.
Sep 21, 2017 15:29:10.615 [31624] DEBUG - DVR:Subscription: We want a premiere, and ‘The Goldbergs - Episode 10-02’ is an old airing, ignoring.

Looks like the show is setup to only record “New Airings”. I did see see a few entries that appear to be scheduling recordings:
Sep 21, 2017 15:29:10.651 [31624] DEBUG - DVR:Subscription: There are 4 episodes available.
Sep 21, 2017 15:29:10.651 [31624] DEBUG - DVR:Subscription: Episode ‘Kearran Giovanni’ airs on channel 29 at 2017-09-28 21:30:00
Sep 21, 2017 15:29:10.653 [31624] DEBUG - DVR:Subscription: Episode ‘Jillian Michaels’ airs on channel 29 at 2017-09-21 21:30:00
Sep 21, 2017 15:29:10.655 [31624] DEBUG - DVR:Subscription: Episode ‘Marisol Nichols’ airs on channel 29 at 2017-09-21 21:00:00
Sep 21, 2017 15:29:10.657 [31624] DEBUG - DVR:Subscription: Episode ‘Grace Byers’ airs on channel 29 at 2017-09-28 21:00:00
Sep 21, 2017 15:29:10.659 [31624] DEBUG - DVR:Subscription: We want a premiere, and ‘Whose Line Is It Anyway? - E6 - Kearran Giovanni’ is an old airing, ignoring.
Sep 21, 2017 15:29:10.660 [31624] DEBUG - DVR:Subscription: We want a premiere, and ‘Whose Line Is It Anyway? - E10 - Jillian Michaels’ is an old airing, ignoring.
Sep 21, 2017 15:29:10.660 [31624] DEBUG - DVR:Subscription: No match in the library for ‘Whose Line Is It Anyway? - E14 - Marisol Nichols’, grabbing.
Sep 21, 2017 15:29:10.660 [31624] DEBUG - DVR:Subscription: No match in the library for ‘Whose Line Is It Anyway? - E15 - Grace Byers’, grabbing.

So it looks like a recording was supposed to happen at 21:00 last night. Unfortunately logs do not cover that time period, they end at 15:38 yesterday afternoon. Did the Whose Line Is It Anyway? - E14 - Marisol Nichols that aired at 21:00 last night record? If not can you post a new set of logs so the attempt to record that episode can be looked at.

No it didn’t record

So it did record Whose Line Is It Anyway but nothing else.

I scheduled it to record Fox News at 7, it’s now 8:05, and it didn’t record.

I see the following entries in the log:
Sep 22, 2017 07:00:00.654 [20244] DEBUG - DVR:Grabber: Starting operation for ‘Good Day Orlando at 7am - Episode 09-22’.
Sep 22, 2017 07:00:00.655 [20244] DEBUG - Activity: registered new activity 35d9e138-8142-400f-a421-f59458e73b38 - Recording
Sep 22, 2017 07:00:00.656 [20244] DEBUG - DVR:Grabber: HDHomerun starting a media grab on device device://tv.plex.grabbers.hdhomerun/104A7CA7 (Silicondust HDHomeRun CONNECT, supported) tuner 0.
Sep 22, 2017 07:00:00.656 [20244] ERROR - DVR:Grabber: There was no mapping for EPG channel 35.1.
Sep 22, 2017 07:00:00.656 [20244] ERROR - DVR:Grabber: Starting media grab failed.

Can you verify channel 35.1 is setup in your settings for the device.

yes it is and I watch it all the time

There is an issue with Fox 35 that is for sure!!!