Need some help troubleshooting low quality on Plex for windows player from a remote server

Plex Players Desktop Players
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Server Version#: unknown
Player Version#: 1.56.1.3327 on windows 10, 64bit, 32gb Ram RTX3080 8GB i7-9700k

I have access to two remote servers, one of them is fine, the other quality reads “Convert (2 Mbps, 720p HD)”

What are some steps I can take to diagnose the connection?

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You can adjust the quality settings in whatever app you’re using to view their content

If one server you watch from is ok, this unfortunately could be a limitation that may need to changed on the server owners end, not yours

This could also mean, that persons remote streaming setup is not configured correctly resulting in an indirect “relay” stream that’s capped at 720p 2mbps for a Plex Pass holder

You may need to get in contact with the server owner and have them look at their dashboard in Plex while you try to play something to see what’s actually happening

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I have found setting at 8mbps 1080P a good balance for most content. This is depend on the remote servers content and available up speed.

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Thanks @JaysPlex - is there any kind of logging I can view on my end that would show it’s going through a relay server? I suspect this is what’s happening as I think the relay’s cap is 720p 2mbps.

Ideally a log file would show his IP, or the IP of a relay server.

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Thanks @SE56, I don’t have that option, I’m trying to figure out how to collect credible info that the server might not be configured optimally.

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I don’t stream from anyone myself so I’m not the best person to answer that. I’m not sure what shows up in your server dashboard when you stream from someone but you can take a look

Play something from them you’ve had an issue with and expand your dashboard to full view
See if it says remote or indirect here

Screenshot (713)

If it says indirect, it’s a relay. If it says remote, double check your quality settings. The default for streams over the internet is the same as a relay. 720p 2mbps

If it says remote and your quality settings are ok it could be a bandwidth limit/insufficiency on their end

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Thanks I don’t see this view on the windows plex app.
That info does look handy!

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