Server Version#: latest
Player Version#:
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>
Remote streaming is terrible quality on original quality. When I go to ‘convert automatically’ it gets much better but it buffers. Any help would be appreciated.
For starters… can you confirm your connection is listed as remote or indirect?
You should be able to see this on the server dashboard’s now playing section.
https://support.plex.tv/articles/200871837-status-and-dashboard/
With an indirect connection, the client cannot establish a direct connection but requires a Plex Relay server. Those connections are limited to 1 Mbps (2 Mbps for Plex Pass members).
This generally means there’s some issue with the remote access setup.
Did you already have a look at the related troubleshooting support article?
https://support.plex.tv/articles/200931138-troubleshooting-remote-access/
There’s also a guide with some more details on how to troubleshoot remote access issues:
Problem solved. It was the remote user on a slow connection.
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