Migrated to a new iOS device using the iOS wizard. When I open Plexamp and look at the downloaded files they are not there and not able to be “refreshed”. This is what it looks like if I tap one of the list entries with a size in MB next to it:
Signing out and back in again didn’t help. Do I need to remove them all and re-add?
Server Version#: most recent / synology
Player Version#: most recent
Quite likely. AFAIR downloads are stored in the “temp” folder and are therefore considered “disposable” and are not backed up.
Thank you for the prompt reply 
So… Perhaps Plexamp could do a better job at validating that the downloads are all there from time to time?
Also, then I assume that the “Refresh…” option just checks if the local record of downloaded files and compares it to what’s in the server version of the playlist? Rather than comparing with the actual downloaded files?
Guess I’m working towards a request for changed behaviour of the “Refresh…” option. Where might I propose such a thing?
Thanks,
Refresh is for smart playlists and for playlists which are only partly downloaded (due to the 24 hour limit).
It will reshuffle the playlist or re-evaluate the filter criteria.
i’ve done this several times and it’s worked fine after a refresh. please do a refresh (top right action) and then post a full set of logs.
Ok, interesting. Still doesn’t work for me. I can see spinners for a fraction of a second next to the list entries/playlists but nothing seems to be downloading.
Curious to hear what you make of it
Plexamp.log.zip (10.5 KB)
Jun 09, 2022 19:22:32.055 [0x6e223000] DEBUG - Networking: Completed request 48: (GET https://10-5-0-10.ddd.plex.direct:32400/library/metadata/92114/children?includeFields=thumbBlurHash&X-Plex-Device-Name=Kite) with code 200 (have 173 bytes) in 75 ms.
Jun 09, 2022 19:22:32.057 [Javascript] INFO - Sync: We didn't compute any items (could be server issue) so we're going to punt.
It looks like potentially the server library changed since you downloaded the items? So the IDs wouldn’t still refer to anything anymore?
Interesting.
The library may have changed insofar as it had more items added to it, but I assume you mean in some other way? It has existed on the same server for a while…
I have two music libraries that I swap between sometimes, but the logs were generated with the correct library active.
Tried removing one of the entries and adding it again. It downloaded correctly as expected.
Yeah, e.g. if stuff were deleted, or reorganized in some way which would make the IDs change.
Just taking this one for example:
Jun 09, 2022 19:22:24.593 [Javascript] INFO - Sync: Computing items for 'Myra Granberg'.
Jun 09, 2022 19:22:24.594 [0x6db93000] DEBUG - Networking: Create request 41: (GET https://10-5-0-10.ddd.plex.direct:32400/library/metadata/92114/children?includeFields=thumbBlurHash&X-Plex-Device-Name=Kite).
Can you browse to that artist and see if the ID is the same? It might also be helpful to get a set of server logs to see its side of things.
Actually, went over the logs again and something occurred to me. I think it’s failing in a different way for Artist Shuffle as it is for the album entries.
For an artist shuffle, you might need to hit the refresh option on the individual item as opposed to the top-level refresh. Can you give that a try and see if it works (WITHOUT removing them)?
Unfortunately it doesn’t work refreshing an artist shuffle item individually… 
Sorry would I browse to that file and then check out the logs from the app to look for a track ID?
Don’t think I’ve reorganised the files in a major way. Unless there was some update where it made sense to change the library agent or something. Or was that just for video files? I can’t remember
Can I have that log as well?
Basically, take one the albums in the list, browse to it in the web app, and then copy/paste the URL in here, just so we can see if the IDs match.
For the artist mixes it makes “sense” to me that they’re not downloading with the top-level refresh, but the item-level refresh should work, so I’d like to see an app log for that as well.
Sorry, this started eating a little more time and attention than I have to spare at the moment
I’ll just remove and re-add the files.
Thank you for engaging and trying to help me!
I’m seeing similarly weird issues as well. I updated to latest version of Plex server last night, and I’ve just tried downloading a new album to my iOS device.
All previously-downloaded albums then went wonky. The title, size and time text went orange, and clicking into each album showed an empty tracklist. Trying Refresh at the top level didn’t do anything. Trying refresh on a single album set the title/size/time back to white on all albums, but the tracklist only returned for the single album I refreshed. However, the individual refresh option then disappeared on the other albums, so I have no option but to press the top-level Refresh again… which turns everything orange and wipes the tracklists again!
EDIT: I’ve just spent several minutes doing force-quits and attempting to refresh multiple times. Eventually something kicked in and everything finally appeared as normal.
sorry, this is with a brand new device? if not, please open a new thread, and post logs, otherwise we can’t really tell what’s happened.
After the original 10 minutes of things going awry, I haven’t been able to replicate it again. I’ll keep an eye on it and post a new topic along with a screen recording & logs if I see it happening again (it wasn’t a new device - I was simply downloading an additional album to my existing one)
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