New DVR in US says no guide data availalbe, forces XMLTV

Live TV & DVR
,
1

Server Version#: latest (web app reports current)
Player Version#: web (web app reports current)
Tuner Make/Model: HD HomeRun Extend
Guide/Lineup name: (not working) US, 99111 or 99163 or 98105
Using XMLTV?: Trying not to…
Channel number/Name: any…

Hi:
I had my plex free (no plex pass) working with live tv, all guide data working great.
I wanted to get DVR capabilities, so I bought a plex pass. When my server finally acknowledged I have it, I went to record, and it didn’t work. When I went back to the DVR settings, it said there was an error and I needed to delete and re-add my tuner. So I did, except when I go to add it, I select the country (United States) and enter my zip (99111), and it dumps me to the XMLTV setup…I was NOT using XMLTV before without the plex pass. I went back and tried to use another zip code in the same market, but a larger city, 99163, but it came with the same issue. So finally, to just see if it is working at all, I tried using a zip from Seattle, WA (98105), and that also came out the same way (dumping me into xmltv setup).

My locale is working in SchedulesDirect for another application (wanting to switch to Plex), so there are working listings for my locale. Plex just isn’t using them…

What’s up? What do I need to do differently? It sucks that it worked before I bought a plex pass, and stopped working once I did buy one.

2

You either have a problem with DNS or one of your DB files but without logs it will be hard to say.

3

Which logs / where are they that would help with this?

Where are the DB files stored?

Thanks!
–Jim

4
5

Plex Media Server Logs_2022-04-17_14-18-23.zip (3.3 MB)

Logs attached!

6

I took a look at the plex media server.log file and the only “error” I see in there is that it is trying to connect to 192.168.9.232:80. I have no idea what that is (it is on the same subnet as the plex server), but as far as I can tell, there is no device at that IP. Its in my dynamic range, but does not respond to ping, nor does my dhcp server have any record for that IP. I have no DNS entries pointing to that location, either, so I have no idea why it would try and connect to that.

It does say “Parsing SSDP schema for…” and that IP address…

My HD HomeRun tuners are on 192.168.8.141 (primary) and 192.168.8.139 (an HDHomeRun Dual) that I cannot get Plex to recognize for some reason. I haven’t worried about this now, as the tuner at .141 has the feeds I’m most interested in.

The subnets are different, but they are routed across a 1Gbps fiber connection (no VPNs). My terminal in the examples cited is on 192.168.4.4, which is across a IPSEC VPN with proper routing enabled (I use it for other services all the time, and the web UI loaded correctly).

7

The older DUAL uses the ‘Plex Tuner Service’, I don’t know if that will work against different network segments.

Did you delete the tuners are the whole DVR? Probably should clear things out by removing the DVR setup.

It is complaining about the EPG guide.
Start with shutting down Plex and deleting the tv.plex.providers.epg.cloud.* files in your database directory.

/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-in Support/Databases/tv.plex.providers.epg.cloud-*
8

No such database file:

[root@fedora Databases]# pwd
/var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Plug-in Support/Databases
[root@fedora Databases]# ls
com.plexapp.plugins.library.blobs.db             com.plexapp.plugins.library.db
com.plexapp.plugins.library.blobs.db-2022-04-07  com.plexapp.plugins.library.db-2022-04-07
com.plexapp.plugins.library.blobs.db-2022-04-10  com.plexapp.plugins.library.db-2022-04-10
com.plexapp.plugins.library.blobs.db-2022-04-13  com.plexapp.plugins.library.db-2022-04-13
com.plexapp.plugins.library.blobs.db-2022-04-16  com.plexapp.plugins.library.db-2022-04-16
[root@fedora Databases]#

I don’t really have much invested in this install…I can wipe all the databases and start over if I need to.

9

So, I stopped plex, did some network/vlan fu, and added a 192.168.8.x address on the computer hosting plex, started plexmediaserver, and it appears to be working now. It also sees the old DUAL tuner. Setting both up now…

10

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.