Server Version#: 1.41.5.9522
Player Version#: 2025.11.1 (992)
Your device: Apple iPhone 16 Pro
The device OS: iOS 18.4
Plex app version: 2025.11.1 (992)
What you were doing when the issue happened:
Trying to watch a movie from my personal library while on my home network. The app spins endlessly when I select any of the personal libraries. I can get to the Plex-provided material just fine. ALSO: I have a TV tuner on my personal Plex server and none of the guide information shows on the mobile device-- just the channel name. It should be noted that my Roku and browser access on my desktops/laptops work perfectly fine.
Whether it’s reproducible: Yes. And the same thing happens if I am on another wifi network or on cellular.
I’ll add here that the new UI is unintuitive and awful. Things were rearranged unnecessarily, seemingly just for the sake of changing it. But since I can’t do anything about that, I’m asking that we get the thing working again.
I’m having the same issue. From what I’ve been able to see in my logs the ios app is attempting to find the server via both the proper local and remote IPs, its just never able to make the connection. If I go to chrome on the same ios device and use the same IPs it is able to connect without issue.
As other forum posts have suggested I’ve done the following without success:
Manually specified a public port and added that port to the port forward rules on my router. Confirmed port is not blocked via canyouseeme.org.
Added the local and remote IPs to the custom server access URL list
Added 192.168.0.0/100 to the list of IP addresses and networks that are allowed without auth
Disabled/Enabled remote access
Signed out of app, uninstalled app, restarted phone, removed device from authorized devices list, reinstalled app and re-logged in
Disabled temporarily IPv4 and IPv6 firewalls; no improvement
Android and Chromecast apps are connecting and streaming locally without issue. I’m at a loss at this point.
Thanks, @jay_whi0 for the detailed feedback. I haven’t messed with ports and routing yet, but you’ve given me a roadmap to see if it resolves the issue for me. The only thing I tried on your list was signing out of the app, deleting it, restarting my phone, reloading and logging back in.
Does anyone at Plex read these posts? Or is this entirely community-based?
Update: I also just completely deleted and rebuilt my Plex server. Still not able to direct connect locally or remotely.
I think my ISP is blocking the traffic, I haven’t yet figured out how to grant exemptions. The only options available are in their app and it doesn’t save changes.
Updated II: My ISP was NOT blocking the traffic.
I was able to get the connection to work by adding a guest and managed account and switching between them on the app. No idea why it worked, but it did. My main account is now able to direct play locally and remotely.
The app now finds my personal libraries as well as Plex’s provided libraries. I did absolutely nothing to make this start working: a week ago, I got a spinning wheel while it searched, and now it finds my libraries.
The “Live TV” guide for my TV tuner (HD HomeRun) does not consistently refresh: it usually just shows the channel name.
Everything on the browser and Roku apps continues to work perfectly.
Even if they get the bugs ironed out, the new app interface is still awful. Plex should provide an option to go back to the previous version.
I’m experiencing exactly the same problem. Interestingly I’ve been through all the steps described (it also works for the WAN and LAN on my phone via the web interface) but one piece of additional information is that my iOS Plex app will allow me to log in to a managed user account.
I’ve created a temporary fix by creating a managed user for myself and giving “him” access to all my libraries - but would really much rather be able to access Plex using my own admin account.
Please fix this incredibly annoying bug.
Would also like a return of the option to manually specify server addresses so I can log in to my server remotely via tailscale.
