New media does not appear in libraries after PlexPass purchased

Plex Media Server Desktops & Laptops
1

Server Version#: 1.41.5.9522
Player Version#:
Kubuntu Version 24.04

I purchased a PlexPass on about 2 weeks ago. Since then, I have been unable to update my libraries with new movies or new music. After adding new content into my media directory, I have tried manually scanning the library files; however, there are no updates in Plex. Content currently in the library is able to be played.

To check whether my naming convention was the culprit, I deleted a movie file that was playable in my library from the file directory, scanned the files and the movie was gone. I tried putting the file back in the directory and scanning the library files again; the movie did not reappear.

I have checked for duplicate names. There are two duplicates, both of which are situations in which I have two versions of a movie with alternate endings. The duplication is intentional.

The computer that hosts the Plex server resides has regular updates, none of them have been a new operating system or anything that appeared significant.

I’m not familiar with debug files; the files I have downloaded appear to be relatively large. Please let me know the correct place from which one would want to see files.

I appreciate any help that can be provided.

2

@artc773

Can you provide the Server DEBUG logs ZIP file ?
( Settings - [server] - Troubleshooting - Download Logs )

Please attach it here, i’ll look at what might be going wrong.

Adding a PlexPass doesn’t change how media scanning works so it’s likely to be unfortunate coincidence

3

Thank you for your quick reply. I was looking at possible solutions for about 4 days before posting my request.

Attached below are the logs. Please let me know if there is anything else you would like to receive.

Plex Media Server Logs_2025-04-06_08-43-16.zip (4.4 MB)

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@artc773

First thing I’d like you to do is turn off IPv6 support for your server.
(Settings - Server - Network - Show Advanced) – at the top of the page.

You have an IPv6-capable machine but your LAN/WAN is IPv4 only

Apr 06, 2025 08:41:25.479 [129537438395192] DEBUG - [EventSourceClient/pubsub/97.107.133.152:443] PublicAddressManager: Obtaining public IP.
Apr 06, 2025 08:41:25.479 [129537438395192] DEBUG - [EventSourceClient/pubsub/97.107.133.152:443/HCl#37] HTTP requesting GET https://v4.plex.tv/pms/:/ip
Apr 06, 2025 08:41:25.479 [129537507601208] DEBUG - [EventSourceClient/pubsub/97.107.133.152:443/HCl#38] HTTP requesting PUT https://plex.tv/api/servers/914d1c4c0c185d130a2433c9c686533bdbb5d09c/connectivity?X-Plex-Token=xxxxxxxxxxxxxxxxxxxx&asyncIdentifier=a378b782-5248-4d77-b090-aa0436aa32dc

I am only seeing music being scanned.
Do you have only music sections?

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I have unchecked the box for IPv6 support and saved changes. I then rebooted the computer. I am still not receiving updates.

I have movies, shows and music on my server. There are 613 movies, 31 television series and a little over 20,000 music tracks.

6

How do you have the media structured & named?
Is it per Plex naming rules?

I ask because I see it list a bunch of media but nothing is actually scanned.

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The media is saved on 2 dedicated physical drives in a RAID 1 formation. I tried to follow the Plex naming rules. The main directory is named HDMedia. Within that directory are directories named: movies; Music; and shows. File naming convention for movies is “Movie Name (YEAR).mkv”. Show files are in sub directories: Show Name (YEAR)/Season XX/“Show Name (YEAR) sXXeYY.mkv”. Music files are in sub directories Artist/Album/“XX Song Name.mp3”

The file extensions aren’t all identical (e.g. instead of .mkv it may be .mp4), but the extensions are always valid for the type of media.

I have tested the ability to play movies, shows and music. Everything that I tested that appear in Plex is playable; Plex is no longer allowing me to add new content.

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