New Media not showing thumbnails from metadata

Server Version#:plexmediaserver 1.24.3.5033-757abe6b4 amd64
Player Version#: Plex Web 4.65.1 (but other clients impacted)

-have only tested this using FLAC media
After upgrading server to 1.24.3.5033-757abe6b4, newly added media is not adding the album images Plex Media Server Logs_2021-09-20_20-18-00.zip (3.6 MB)

  • this is an example file, there are hundreds with same symptom
    ExifTool Version Number : 11.88
    File Name : 01_Shake_Me_Like_a_Monkey.flac
    Directory : .
    File Size : 32 MB
    File Modification Date/Time : 2021:09:20 19:16:27-05:00
    File Access Date/Time : 2021:09:20 20:14:30-05:00
    File Inode Change Date/Time : 2021:09:20 20:11:48-05:00
    File Permissions : rw-rw-r–
    File Type : FLAC
    File Type Extension : flac
    MIME Type : audio/flac
    Block Size Min : 4096
    Block Size Max : 4096
    Frame Size Min : 14
    Frame Size Max : 13578
    Sample Rate : 44100
    Channels : 2
    Bits Per Sample : 16
    Total Samples : 12440904
    MD5 Signature : 6a180a2f9398fe1dbb67f0a2397319c6
    Vendor : reference libFLAC 1.3.2 20170101
    Date : 2013
    Track Number : 01
    Discnumber : 2
    Totaldiscs : 3
    Totaltracks : 7
    Picture Width : 249
    Picture Height : 250
    Picture Bits Per Pixel : 24
    Picture Indexed Colors : 0
    Picture Length : 12663
    ID3 Size : 17693
    Title : Shake Me Like a Monkey
    Artist : Dave Matthews Band
    Album : 2010-11-19: DMB Live Trax, Volume 28: John Paul Jones Arena, Charlottesville, VA, USA
    Part Of Set : 2/3
    Year : 2013
    Track : 01/07
    Music CD Identifier : (Binary data 70 bytes, use -b option to extract)
    Length : 282.106 s
    Picture MIME Type : image/jpeg
    Picture Type : Front Cover
    Picture Description : CD Front Cover
    Picture : (Binary data 12663 bytes, use -b option to extract)
    Encoded By : Exact Audio Copy (Secure mode)
    Encoder Settings : FLAC.EXE -6 -V -T “ARTIST=Dave Matthews Band” -T “TITLE=Shake Me Like a Monkey” -T “ALBUM=2010-11-19: DMB Live Trax, Volume 28: John Paul Jones Arena, Charlottesville, VA, USA” -T “DATE=2013” -T “TRACKNUMBER=01” -T “GENRE=” -T “COMMENT=” -T “BAND=” -T “ALBUMARTIST=” -T “COMPOSER=” -T “DISCNUMBER=2” -T “TOTALDISCS=3” -T “TOTALTRACKS=7” --picture=“C:\Users\fairbang\AppData\Local\Temp\CPIE02D.tmp.jpg” -o
    Comment :
    Genre : None
    Duration : 0:04:42
    Date/Time Original : 2013

below - this is not the photo in the thumbnail

I have many thousands of files stored the same way, this was not a problem prior to 1.24.3.5033-757abe6b4

downgrade fixed issue.

dpkg: warning: downgrading plexmediaserver from 1.24.3.5033-757abe6b4 to 1.24.2.4973-2b1b51db9

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