New Modem, no more PlexConnect

Dev Community Apps & Creations
1

  • ATV3, software 7.0.1

  • The DNS server set on the ATV 192.168.2.1

  • The local IP address of the device that PlexConnect is installed on: 192.168.2.10

  • windows 8.1 Pro running on PC

  • windows 8.1 Pro running on PC

  • The Plex media server (PMS) 2.2.8

  • The local IP address of the device that the Plex media server (PMS) is installed on: 192.168.2.10

  • The PlexConnect version number. If using Github source then a time and date of download - Downloaded a new version on Nov 16 2014 but same problem as prior version downloaded in October 2014 which was working with old modem/router

  • The contents of your 'Settings.cfg' file (this is created at first clean shutdown of PlexConnect, using CTR+c)

 

[PlexConnect]
enable_plexgdm = True
ip_pms = 192.168.178.10
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 8.8.8.8
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 0.0.0.0
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
loglevel = Normal
logpath = .
 

I've been using Plexconnect on several ATV3's in my home.  Thank you all for this as it has been a godsend.

 

Last week, I updated to a new modem/router from my ISP - it's a Home Hub 2000 from Bell Canada.  Since then, trailers is no longer available.

 

I'm not sure if it's something in the new router/modem but it has to be.  Everything was flawless before.  The only thing that I changed for me what the DNS I had to point to, changed.

 

I notice that my plexconnect CMD window has no activity when I try to connect via the ATV3.  It just sits there.

 

I have no firewalls enabled at all, no VPN.

 

log file is here

 

http://pastebin.com/iwVznEYg

 

What I've done:

 

after trying several different things over the last couple of days, including this thread here

 

https://forums.plex.tv/topic/111684-apple-tv-wont-connect-after-changing-isp-dns-related/

 

https://forums.plex.tv/topic/94283-changed-routers-having-issues/

 

I did a fresh install of Plexconnect and generated new certificates.  Copied them where they belong, etc...  Still "Trailers not available"

 

ANy help would be greatly apprecicated.

 

Thanks

2

We need the PlexConnect log, not the PMS one...

3

Oops, here you go.

Thanks

http://pastebin.com/iwVznEYg

4

The router has changed your IP addressing, you need to set the DNS on the ATV to point to the new IP of the device running PlexConnect.

Also don’t forget to set a DHCP reservation (link on the wiki to a guide) to make sure it will always stay the same.

5

The router has changed your IP addressing, you need to set the DNS on the ATV to point to the new IP of the device running PlexConnect.
Also don't forget to set a DHCP reservation (link on the wiki to a guide) to make sure it will always stay the same.

Yes, I know that there is a new IP addressing.  It used to be 192.168.2.19 and it changed to 192.168.2.10 which I changed on my ATV3 but nothing.

I also tried the DHCP reservation and set it to 192.168.2.10 and still nothing.

Thanks

6

Try rebooting the ATV and restarting PlexConnect after changing the DNS on the ATV, if you still have issues then post the log.

7

You can also disable GDM in Settings.cfg and put the ip address of the PMS machine in ip_pms. Some routers come with the "zero service" disabled by default and this can block GDM, Bonjour (and other similar services).

8

Thanks for the info so far. 

What I did last night was to add a Dlink router between the modem and the PC running PlexConnect.  The PC now connects wirelessly to the DLink instead of wired to the modem.  This generated a new DNS.  Once I pointed the ATV3 to this new DNS, presto, all my media was there on the ATV3.  This is good news as it confirms that everything on the PC is fine and everything on the ATV3 is fine.  Problem is the new modem.  I would rather not have an additional buffer between the PC and the ATV3 but at least, now it works.

I wonder what it is about a direct connection to the modem...

9

It might just be a cache was cleared out in the meantime or it may be to do with auto discovery, reboot everything and see what happens, if there are issues then post the log and we can see what is happening.

10

I would like to share my personal debugging steps for cases like this one:

  1. Is the network ok ? - use the "automatic DNS" and reboot the ATV. Does it shows all ATV channels ? Good. If not there is a network problem
  2. Does de ATV sees PlexConnect ? - use "manual DNS" with the address of the PlexConnect server and reboot the ATV. Does it shows all ATV channels ? Good, If not, either the router is not doing its job, or some firewall is blocking the traffic, or PlexConnect was not installed correctly
  3. Are the certs loaded properly ? - click on the "trailers" channel (or the channel that was "hijacked"). Does it says "trailers not available" ? If not certs are OK
  4. Is PlexConnect connected to any PMS ? - click on "trailers" and navigate to "Settings" (the rightmost option in the screen). Select Settings and check how many PMS servers were discovered. If none, force a new search. If none again, close PlexConnect, edit Settings.cfg and put enable_gdm = False and ip_Pms = ip of the PMS machine. If none again, there may be another cause (such as sign-in required by PMS)

I have not yet understood what is the situation here. From what you are saying we can rule out check 3 above, what about the others ?

11

Ok, this is still working ONLY via a router and not directly via the modem.

Here is latest log.  NO activity at all via the modem directly.  Works perfectly via the router.

http://pastebin.com/10gkwQ0Q

I would like to share my personal debugging steps for cases like this one:

  1. Is the network ok ? - use the "automatic DNS" and reboot the ATV. Does it shows all ATV channels ? Yes via router, No via modem
  2. Does de ATV sees PlexConnect ? - use "manual DNS" with the address of the PlexConnect server and reboot the ATV. Does it shows all ATV channels ? Yes via router, No via modem
    Do
  3. Are the certs loaded properly ? - click on the "trailers" channel (or the channel that was "hijacked"). Does it says "trailers not available" ?  Trailers works fine via router.  With a direct connection to modem, I have no network/internet connection
  4. Is PlexConnect connected to any PMS ? - click on "trailers" and navigate to "Settings" (the rightmost option in the screen). Select Settings and check how many PMS servers were discovered. If none, force a new search.  Via router, 1 is detected.  Via modem, no internet connection
12

Tried changind GDM settings as well.

[PlexConnect]
enable_plexgdm = False
ip_pms = 192.168.2.32
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 8.8.8.8
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 0.0.0.0
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
loglevel = Normal
logpath = .
 

13

Try changing the following:

enable_plexconnect_autodetect = False
ip_plexconnect = 192.168.2.32

If you are still gettings issues we need your log (not the output of your CMD window) set to high, see how to do this in the 'how to report an issue' link in my signature.

14

log into the new routers webgui and check for a disable multicast option and enable that.  Also look for a prevent DNS rebind attack and uncheck that

15

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.