Server Version#: DSM 6.2.2-24922
Player Version#: 3.102.0
I just setup a new library for my Training videos. I set it up as a “Other Videos” library type. When I browse to add folders, it sees the “Training” share, but then it doesn’t see any of the sub-folders. The training videos are in sub-folders such as “Udemy” and “Kahn Academy”. So I need to add those sub-folders for Plex to find the videos, but that’s impossible if it can’t see the sub-folders. I’ve set the plex user to have Read permissions on the share. I also went into File Station and gave the plex user, as well as the video and sc-media groups, read access to the root and sub-folders. Still can’t see the sub-folders. I can’t figure out what I’m missing and it’s driving me nuts. I do have Movie, Music, Photo and TV folders all set up (I’ve been using Plex for about 7 years) and they work fine, which only makes me more crazy because the settings are identical.
I should add that this is a DS415+. Also, I tried adding this library several times over the past week and was not able to until today. Previously I was getting the “empty” Language dropdown, and it couldn’t save the library. I don’t know what has changed, but I did upgrade to 6.2.2 yesterday so maybe that fixed it…?
Sounds like you have your library targeted incorrectly. I’m guessing one level too high. If you can see only the “Training” share then your target is too high. I’d suggest DriveLetter:\path\Training
so that the library looks inside this folder. If you have read permissions throughout the path it should see it all. Assure folders and files both have the permissions.
Well, on the Synology there are shares, not drive letters. I’ve set up every other library by pointing to the root of the share. For example, For my movies library I point to the video share, then select sub-folders under the video share. The training share is set up exactly the same:
I’m not sure how to set it up differently. Are you saying I should put the training folder inside the video folder? Actually, that might be the easier solution than trying to get that Training share working… I moved a few training courses in there and was able to add them to the library.
don’t add it to your videos folder. Is your Training share displayed as shown above or are you inside of it with no contents? Can you show the full path as shown in your Library’s Add folders line?
So you can see it doesn’t find any sub-folders under training. When I move them into the videos folder under a training sub-folder, Plex sees them all.
Yes, I went through that post dilligently and made sure all my permissions were setup as recommended, but still no joy. I think I’m actually ok with moving the sub-folders under training to the videos folder because I have a lot of folders in that Training share that are not videos, but interactive training. So it kind of makes sense to put the training videos in a folder called training under videos.
Thanks!
