Plex doesn't see subfolders on Synology DSM 7.2

Plex Media Server NAS & Devices
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1

I have Plex Server running perfectly on both my QNAP and Windows desktop, but now that I’m trying to run it on my new Synology DS-923+, I’ve stumbled upon this situation:

When I try to add a folder to the media library, Plex only sees the root shared folder, but cannot see any of the folders below it.

For example, my base shared folder is /volume1/Sync. Inside, I have several different media folders, which I want to add manually to the media library. But Plex can only see the base folder /volume1/Sync, and nothing else. As if the subfolders didn’t exist.

Any views on how to make Plex see the subfolders? Thank you.

Server Version#: 1.32

2

Solved. DSM requires that Plex be granted R/W access to the folder.

3

@gsaito

Plex only needs Read access UNLESS you’re using DVR or Optimizing your media (where it writes to the media area)

Here’s the documentation (FAQ)

4

I have a similar problem. I am using DS 923+ with DSM 7.2, and have given the PlexMediaServer full access to my /video directory (which houses both my /Movies and /TV Shows folders). However, when I go to add a library, Plex only sees /volume1 and no way to navigate to the /Video folder. I have tried specifying it manually as /volume1/video or /volume1/video/Movies but it still doesn’t work and won’t find any of my mp4 or mkv files. Please help and let me know what I am doing wrong.

Thanks,
Rob

5

the ‘video’ folder, which is Synology-created, is always problematic.

Recommend:

  1. Create “Movies”, “TV” , and any other shared folders you need.
  2. Move your media there
  3. Now grant the permissions
  4. You’ll learn the permissions work and remain as you set them.
6

Thank you @ChuckPa , that did the trick. I just created a new share /volume 1/MyVideo and put my files there and voila, it worked. Not to open a can o’ worms, but why does it not work with the Synology-created folders?

7

If you have Synology apps installed (video station, audio station, photo station, etc), they claim exclusive control of the shared folder and block the plex user.

8

I have uninstalled these apps as well as media server, and am still getting the same issue: when I try to add a subfolder of my NAS in Plex, I can get as far as one folder deep and it lists no subfolders.

9

@charliechuck01

Linux is strict about file permissions. DSM is strict about enforcement.

When you can only see the topmost folder then you have a permissions problem.

Emphasis here is the 'Apply to this folder, sub-folders, and files" when you grant PlexMediaServer permission to access the media files.

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