New Phone, Authenticator didn’t transfer Plex account

General Discussions
1

Hi, I got a new iPhone and it looks like the backup didn’t fully restore all my google Authenticator accounts so I cant do 2FA.

I dont have the recovery codes stored anywhere.

I can log into my account using the temporary code but how do i recreate new recovery codes and re-setup my 2FA on the google Authenticator.

The Plex app doesn’t allow me to use get a temp code in the same way the website does.

Any clues as i must be missing something as i can get into my account.

Thanks

2

If you did not export from authenticator app on old phone, you need to disable 2FA on your account page then renable for it to show you QR code to set it up again on new phone

3

Ah excellent!! I thought that was also going to need the recovery codes!!

All sorted. thank you, panic over :slight_smile:

4

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