New Plex agent "Plex Series" doesn't work

[seePyou]

Server Version#: Version 1.42.1.10060
Player Version#:Version 4.152.0 Plex Web
<If providing server logs please do NOT turn on verbose logging, only debug logging should be enabled>

I have the server setup pretty much automatic. It has set it self as it wants and it has done what it is supposed to do. It is using the TV agent Plex Series that it should.

However, it can not identify any of the three new additions to the server: The Girlfriend, Academy Awards, Golden Globe Awards.
It has failed to do so even with a forced search by tvdb ID.

However, if I go to my TV library settings and force it to use the tvdb:

then everything is fine again!

I even tried unmatching and searching again with the “appropriate” agent, but it fails to produce any results.
I am keeping the TVDB agent as it works, but it produces this ugly red warning that I have to upgrade. I’m not going to upgrade, as the new system doesn’t work.

Is this wider issue?

[tom80H]

Sounds like your server might have trouble resolving the Plex metadata endpoints used for the current-generation agents. Can you check your system‘s DNS settings and test if it’ll behave differently using a DNS like Google (8.8.8.8 or 8.8.4.4) or Cloudflare (1.1.1.1)?

[MovieFan]

Using “tvdb-449706” in the search works for me.

The manual search and auto search look at different sources. Since you didn’t include the year in the search and pms by default ignores articles (“the”) so the manual search for just “Girlfriend” without a year can produce different results from the auto search. Include the year and it narrows the search and finds the correct show.

[seePyou]

Infact I do have 8.8.8.8 and 1.1.1.1

[seePyou]

producing multiple results that might match and producing no results is not the same thing. It is also searching for a nanosecond before stating it cannot find anything.
Despite all that, I did enter a year, and it still produced no results.

the result from debug logs was:

Completed: [90.216.134.198:42689] 200 GET /library/metadata/152787/matches?manual=1&title=The%20Girlfriend&agent=tv.plex.agents.series&year=%282025%29&language=en-US (5 live) #491df TLS GZIP 1ms 608 bytes (pipelined: 1)

But no results.

[tom80H]

I would argue, you could remove the brackets from the year. Otherwise and solely based on the snippet of logs you shared, it appears your server is able to reach the backend. Not sure about the result (given you only shared that single-line of log)

[seePyou]

that was all that was produced. One the request and two the line I shared. Do you think that verbose logs might share some further light?

[seePyou]

There is this in the logs:

MetadataAgentPostProcessor: failed to find agent for identifier tv.plex.agents.series

which was produced after a library scan.

But the main request, with the brackets off is still two lines, with Verbose debugging on, and no result for the search.

Request: [90.216.134.198:46573 (WAN)] GET /library/metadata/152787/matches?manual=1&title=The%20Girlfriend&agent=tv.plex.agents.series&year=2025&language=en-US (5 live) #831ea TLS GZIP Signed-in Token (myusername)
Completed: [90.216.134.198:46573] 200 GET /library/metadata/152787/matches?manual=1&title=The%20Girlfriend&agent=tv.plex.agents.series&year=2025&language=en-US (5 live) #831ea TLS GZIP 2ms 608 bytes (pipelined: 1)

[MovieFan]

Your error indicates the agent isn’t working properly. I would try reinstalling pms then restarting your computer to see if anything changes.

[ChuckPa]

I don’t know if this helps or not. I will be silent if it’s not helping.

1. Keep the names minimally simple:

[chuck@lizum tv2.2009]$ tree /glock/qa/tv/The\ Girlfriend/
/glock/qa/tv/The Girlfriend/
└── Season 01
    ├── The Girlfriend - S01E01.mkv
    ├── The Girlfriend - S01E02.mkv
    ├── The Girlfriend - S01E03.mkv
    ├── The Girlfriend - S01E04.mkv
    ├── The Girlfriend - S01E05.mkv
    ├── The Girlfriend - S01E06.mkv
    ├── The Girlfriend - S01E07.mkv
    ├── The Girlfriend - S01E08.mkv
    ├── The Girlfriend - S01E09.mkv
    ├── The Girlfriend - S01E10.mkv
    ├── The Girlfriend - S01E11.mkv
    ├── The Girlfriend - S01E12.mkv
    ├── The Girlfriend - S01E13.mkv
    ├── The Girlfriend - S01E14.mkv
    ├── The Girlfriend - S01E15.mkv
    └── The Girlfriend - S01E16.mkv
1 directory, 16 files
[chuck@lizum tv2.2010]$ 

3. Library section Advanced settings
   

   

4. Instant results.
   

   

[OttoKerner]

Seee if this makes a difference: Plex Metadata not returning in Search for any Movie - Older Movies like Lethal Weapon Series - #3 by OttoKerner

[seePyou]

I migrated my instance from Windows to debian install and it is now working. Not saying this is what caused it, maybe the restart might have worked, but the issue is resolved now. New agents work.