Plex TVDB Agent refuses to generate results

Plex Media Server Desktops & Laptops
1

Server Version#: 1.32.0.6918
Player Version#: 4.100.1

I recently uploaded some Anime episodes to my server setup (Windows 10 based). The built-in match agent refuses to run and match this series. The HamaTV agent matches it with the wrong series. How and where do I fix this? In the past, I never had the TVDB agent come back and tell me there were no results for that series ID, even after I manually type it in, in the search box.

I keep getting the “No matches were found using this agent”

This has never happened to me before.

What am I not doing?

2

If the show exists on the TVDB and has a series ID you need to post the name of the show so they can report it to the metadata team

3

With Anime you sometimes have to put in additional research time.
It happens very often that a “new series” is actually just a new season of an existing series.

While the metadata sources of Hama tend to accept these as separate series, the regular metadata sources of Plex (TheTVDB.com and TheMovieDB.org) do the (IMHO) better thing and add these as additional seasons.
You can use sites like https://www.anisearch.com/ and/or Wikipedia for finding out what you actually have on hand.

Adding them as an additional season has of course an influence on how you are supposed to organize and name the files, for Plex to properly recognize them: https://support.plex.tv/articles/naming-and-organizing-your-tv-show-files/

4

I am getting the same issue but with other (normal) series and the TVDB agent - looks like something is broken

5

If your media files are hosted on an older kind of NAS device, you might wanna take a look at this thread: UNC Path not working following update to 1.32.0.6918 - #50 by sa2000

6

unfortunately no nas, normal windows server with hdds matched as raid5 drive (Intel RST)

7

If you find this line in your Plex server logs, you are probably affected by the same issue:
Filesystem error (boost::filesystem::directory_iterator::construct: The system call level is not correct

8

I was getting the same issue rolled back to the older version and it started detecting the shows again. I think there is an issue with the latest plex server update

1 Like
9

no sorry, but I am getting:

Apr 14, 2023 13:02:01.947 [17156] ERROR - [Req#455e0b] Error parsing content.
Apr 14, 2023 13:02:01.947 [17156] ERROR - [Req#455e0b] Exception caught while attempting to match metadata on item 143866: Error parsing file
Apr 14, 2023 13:02:01.947 [17156] ERROR - [Req#455e0b] XML was (0 bytes):

2 Likes
10

@OttoKerner I believe I am experiencing this exact issue as well.

11

as Version 1.32.0.6950 is now released, I just wanted to inform that the issue is not fixed. TVDB agent is still not able to find the show, TheMovieDatabase is working fine - so it seems to be an issue with the tvdb agent.

1 Like
12

I’m not able to reproduce the issue on my side.

Could you please post server logs.

13

please find attached the logs - I cascaded some sensetive information out of it.
Plex Media Server Logs_2023-04-18_12-09-22.zip (51.0 KB)

14

Are you able to reach this url: https://api4.thetvdb.com/v4 ?

It should just return an “Unauthorized” message (that is normal).

15

yes, it looks good:

image

16

i’m having the same problem

17

Please provide server logs - so we can see if the issues are related.

18

@drzoidberg33 done, via PM. thank you! (btw, cant wait for futurama to come back!:wink: )

19

Thank you all, I was able to get to the bottom of this on a Windows machine as this is the only platform it affects.

Fix is in the works.

1 Like
20

Thank you.