New Plex server crashing when transcoding

[sa2000]

@mattb19us

I just moved my Plex install over to a brand new Dell 7060 (i7-8700, 32GB RAM, 1TB Samsung 970 Pro M.2 SSD, Windows 10 Pro). All media is stored on a Synology DS1817 NAS.

Plex has been rock solid for me for years until this afternoon when I put in a new Plex server and followed the official guide on migrating everything over. All is good other than a little bit of disorganization with the Recently Added sections, but thats not a big deal.

Now nearly everytime I start playing anything through Plex Web, Plex crashes. The Plex icon disappears from my task bar and I have to launch it again. This only happens when hardware acceleration is turned on (via Intel… no NVIDIA graphics in this machine).

Logs are attached… any ideas

I have looked at the uploaded crash reports for your account.

All the crashes I found were in the intel dll **igdumdim32.dll** and this is mentioned in the referenced post here Plex Media Server Crash with Hardware Acceleration Enabled - #37 by sa2000

We cannot debug an intel dll. The matrix of intel driver versions in the linked post was prepared from users input and testing. There are some versions that crash in this dll and others that do not. It is only Intel themselves that can say why the crash is arising.

This is not the headless crash as that manifests itself in a different way. You may get the headless related crash once the intel driver crash is resolved

This web page gives the latest driver version for the i7-8700 as being 26.20.100.7755

https://downloadcenter.intel.com/product/126686/Intel-Core-i7-8700-Processor-12M-Cache-up-to-4-60-GHz-

If this does not work, can you not take this up with Intel?
There is nothing I can do for a crash within an intel dll

This was the users feedback back in December for what crashed and which did not