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Hello,
I have a question about the new TV series plex agent. In particular, I do not understand how the episode order is supposed to work. I have set it to follow the Aired order at thetvdb, but the ordering appears to be different from what I find at thetvdb via a web browser. This problem appears, e.g., for Mickey Mouse Clubhouse, or Peppa Pig.
Thanks in advance for your help.
Thanks for responding! I have done this already. The problem is that even if I select ‘TheTVDB (Aired)’, the ordering is different in Plex from what I see at the TheTVDB website. See the attached screenshots (in Czech language). In the screenshots, the differences are S01E08 and S01E09.
They are named according to the TheTVDB aired order. File names should be fine, at least they used to work fine (e.g., ./Peppa Pig 2004-2020/S01/S01E08 Čuňík.mkv). No embedded metadata information. The naming used to be correct when I used the old “TheTVDB” agent. Now with the new “Plex TV Series” agent with ‘TheTVDB (Aired)’ ordering, it is different.
It seems like the ordering works when Plex is set to use English for this show, but something is strange with Czech.
English: matches TVDB Aired order
Czech: same issue you’re reporting
I’m not seeing this behaviour, mine matches the TVDB DVD order (although we are using the TMDB translation so Ep8 is slightly different but the same episode).
Have you tried refreshing the show metadata?
EDIT: Apologies, I see you’re using Airing order - I got confused. Checking that too.
Thanks for your input! So what can I do about it? Fix translations at TMDb? I have this problem with multiple series and shows. In fact, this was the reason why I chose TheTVDb over TMDb.
But how can wrong translations at TMDb influence ordering fetched from TheTVDb?
That would be the only solution right now. It appears somebody changed the order of the episodes there and that obviously threw off all the translations for non-English text.
I’m going to see if we cannot rather prefer the TVDB translation.
They are the same episode on our end, we don’t split up episodes if we match them from multiple sources.
Ok, thanks for your help!
Just chatted with the experts and I think your only course of action here is to fix the translations at TMDB.
Once they’re fixed there you’ll have to wait a bit (normally up to 48 hours) and then refresh the metadata for the show in Plex.
Once again, thanks for the reply. I will try to fix translations for the Peppa Pig episodes. For Mickey Mouse Clubhouse, the issue seems not to be related to translations though; I went through all the episodes in the first series and the translations at TMDb are correct. Still, the ordering is different from what I expect (TheTVDb Aired ordering).
For example, S01E10 should be “Schovávaná s Donaldem” (Mickey go seek) but I receive “Mickeyho poklad” (Mickey’s treasure hunt).
Could you, please, provide me with a hint to an issue there?
Thanks for the example, this one is another case of incorrect data in TMDB:
It’s pointing this episode to the wrong TVDB episode ID (which causes us to link the episode incorrectly). In this case it’s normally just easier to remove the bad ID completely from TMDB.
We have been discussing internally whether we should ignore these external IDs from TMDB as they are wrong quite often.
IMO it would be better as a community to fix these rather than ignore. Is there a list of know stuff which you can share?
I’ve been fixing up some ids I found for shows which were wrong, I’ll add this show to the list.
@tyburec so Mickey Mouse Clubhouse (TV Series 2006-2017) — The Movie Database (TMDb) was an absolute mess in regard to the external id links to tvdb. I have fixed these all up now for all 4 seasons as 70% of them either linked to the wrong episode or was missing a link altogether. Give it a day or two for plex to pickup these changes. I’ll add imdb links when I get some free time but this should fixup the problems you reported.
BTW… I believe what is reported as S05 on TMDB is incorrect as these are ones from DVD releases so I have raised a content issue asking for them to be deleted.
Thanks to all for your kind help. I have corrected the translations, so everything should be OK now.
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