New Plex TV Series Scanner is Incapable of Finding The Berenstain Bears (2003)

Plex Media Server Metadata & Adding Files
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Server Version#: 1.29.1.6316
Player Version#: Version 4.92.0

I see this was already brought up in an existing post, which I am linking here:

however, that post has been closed, so I’m opening a new one to request help

The issue is the same as described in the prior post. The two Berenstain Bears series were previously treated as a single series on TVDB. At some point, TMDB added them as two separate series (which seems appropriate) and TVDB followed suit. This shouldn’t be an issue, as I should be able to swiftly rename my media to match the two series approach and scan them back into my TV library

However, there seems to be some behind-the-scenes miss-match between the TVDB and the TMDB which is resulting in the new Plex TV Series scanner being unable to discover any metadata for The Berenstain Bears (2003) series at all

I have tried all of the appropriate naming conventions, switching various library and series settings between TVDB and TMDB, and dozens of meta-data refreshes and Plex dances, but no configuration seems to work

Rather then go through all of the things I’ve tried, I think it best to explain what seems to be the most easily reproducible evidence of the issue:

  1. Go to ‘fix match…’ on any media in a Plex TV Series Scanner library

  2. Attempt to match that item to the following TVDB entry: The Berenstain Bears (2003) - TheTVDB.com

  3. Note that providing the title ’ The Berenstain Bears (2003)’ will only link you to The Berenstain Bears (1985) (The Berenstain Bears (1985) - TheTVDB.com)

  4. Note that providing a direct link to the TVDB ID as follows: ‘tvdb-72502’ will directly link you to The Berenstain Bears (1985) (The Berenstain Bears (1985) - TheTVDB.com), which is actually ‘tvdb-410854’, rather than linking you to The Berenstain Bears (2003)

So the issue appears to be that the Plex TV Series can’t see this entry at all

In the forum post I linked above, @shark2k suggested that the issue could be due to a mismatch in the External ID fields across TMDB and TVDB, and @SwiftPanda16 corrected the issue in those databases. However, I’m still not able to find this TVDB entry with the new scanner, and as far as I can tell the TVDB and TMDB External links are now accurate. Does anybody know if there is a value I’ve missed that needs to be changed? Is it possible that somebody un-did whatever fix @SwiftPanda16 implemented, and this series is broken after a period of being fixed?

I have noted that I am able to match both Berenstain Bears series to their proper TVDB entries if I revert to the old TVDB agent, so the issue is definitely introduced by the inclusion of data from non-TVDB sources. One easy solution would be to tell the scanner to exclude data from other sources, but I can’t seem to find a way to do that at the library or series level for the Plex TV Series scanner/agent, as I could for the old agents in the Agent > Show menu

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Sometimes the Plex database gets stuck when shows are split/merged on TMDB/TVDB and it fails to update automatically. Someone from the Plex metadata team will need to give the show a manual refresh.

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I am running into the same problem here. Selecting either TMDB or TVDB will show a match, but using the Plex Series Scanner fails.

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Yes I’m still having the same issue as well, I had forgotten to follow up on this one.

According to @SwiftPanda16 someone from the Plex metadata team needs to manually refresh the show

I’m not sure how to get their attention, does anybody know?

I looked into submitting a bug but it appears Plex uses the forum for bug submissions? https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/
So I think it’s just a case of tagging the right person here

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@drzoidberg33 can you please direct this to the Plex metadata team so the metadata for this show can be refreshed?

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Thanks, @BetterOffEd. Hopefully we can get it straightened out. I’ve never run into an issue like this with any of my other programs, so really didn’t know where to go.

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It’s still impossible to find The Berenstain Bears (2003) with the default Plex scanner

It just doesn’t show up, even though entries for this series exist in both TVDB and TMDB

It seems this must be some sort of bug with the default Plex scanner.

I gather the source of the bug has to do with the fact that providing tvdb-72502 as a match search will cause tvdb-410854 to show up instead, so there must be something behind the scenes that continues to link these two series even though they should no longer be linked

I recognize this is just a kids show so there aren’t that many people who care that it’s properly sorted by the scanner, but given this is an issue with the scanner itself, I suspect there are other TV Series that are also affected

Does anybody know how to fix this issue?

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I agree it’s frustrating that it seems this will just sit here unresolved most likely. Not sure what else we can do.

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I noticed this issue today on my server. Drove myself crazy trying to find a way to fix it. Sad to see this hasn’t been addressed for months.

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I notice that no dev has responded. Maybe poke one of them (ChuckPa or Bigwheel) who can then forward it to the metadata team.

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Thanks @Divideby0, I wasn’t sure how to notify the devs about the issue

@ChuckPa, @BigWheel do you know if this bug is being addressed? It appears to be an issue that occurs when a single Television show entry gets split into two in the source databases

Somebody earlier in the thread indicated that the shows may need to be manually refreshed
(See prior posts for specific details and reproduction steps)

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Hah, I was surprised nobody had done it yet, for such a long-running issue here. I came across this from the reddit post. From what I read in this post so far, it does sound like it’s just a metadata fix on Plex’s end, but I don’t know if that is true/accurate.

But no dev chiming in yet at all, means they probably just missed this post and calling a bit of attention to it ought to do the trick.

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Sorry I had seen this a couple hours ago and made a report for it to see what is going on. Got pulled into a meeting and forgot to reply.

14

This should be fixed

2 Likes
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You’ve totally fixed it, thanks @BigWheel !

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