The new scanner is not showing most actors and if there are actors pictures already when I update the TV show with the new scanner it removes most of the pictures.

Can you disable “Prefer local metadata” in the libraries settings and refresh

If you mean under the TV Shows/Manage/Library/Advanced settings, it is already disabled. I couldn’t find that setting under the library settings in the toolbox.

Yes that is what I was referring to. What sort of files are they? Can you get the xml for one of the episodes for the show. Get Info>View XML copy it to a text file.

Thanks again for your help, I really appreciate it. Here you go. I use mostly mp4/m4v format The 100 S01E01.zip (3.4 KB)

Strange that XML has the image urls in it.

We are having similar issues with the new Plex Movie agent over here: [image] "Prefer local metadata" library setting needs refinement Metadata & Adding Files Server Version#: 1.23.3.4707 Player Version#: n/a On updating to this version of PMS, I noticed that doing a Ref…

@Scott-M If you have prefer Embedded metadata enabled the new agent will use the cast list in the file. It cannot grab images for those.

I was aware of that for the old agents. From public release until early to mid June, the new Plex Movie agent started pulling the cast list and images (I guess from TheMovieDB) even when prefer Embedded metadata was enabled. I figured this was expected behavior, and loved that I finally had cast i…

Does that mean I have something set wrongly?

You said you already had “prefer local metadata” disabled so I don’t think so. Which episode ordering do you have set? [Plex]

New Plex TV Show agents

Plex Media Server Metadata & Adding Files

Scott-M July 30, 2021, 5:19pm 15

We are having similar issues with the new Plex Movie agent over here:

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Many actor images missing Metadata & Adding Files server-windows	34	6706	November 28, 2020
Metadata from TMDB themoviedb retrieved but actor / cast images missing for movies (working for TV Shows) Metadata & Adding Files server-synology	20	1684	June 23, 2020
Metadata not working / incomplete Metadata & Adding Files server-windows	80	7612	July 19, 2020
Pictures of actors disapear Plex Media Server server-windows	5	280	January 12, 2021
New Plex Agent not getting a good match for Movie Cast Avatars Plex Media Server	23	387	August 28, 2020

New Plex TV Show agents

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