I have just set up a mesh wifi system (TaoTronics Mesh WiFi Router, Tri-Band AC3000). When just using my talktalk router people could conect to my plex server remotely no problem. Now i have the new router they are unable to access my plex library, they get a message saying plex is currently unavailable. Is there something i need to change on plex or my router itself, bit stumped!
I should also add that plex works fine on my home network. The server on my laptop is a wired connection. Plex works on wifi or wired fine.
Have you updated your router configuration to enable Plex establishing a remote connection? (or updating your Plex Media Server’s remote access configuration according to the router configuration)
I have not done either. Which is the easiest to do, kind of new to all this. Thanks.
To make it future-proof:
In your router
- configure the router to assign the same IP address to the machine hosting your Plex Media Server (IP reservation or static IP in the router’s DHCP settings)
- establish a manual port forward from a public tcp port of your choice (usually in the range from 20000 to 50000) to the Plex Media Server’s internal IP at tcp/32400
In your Plex Media Server
- check
Manually specify public portinSettings>[Server]>Remote Accessand set it to the public port specified in the router’s manual port forward for Plex
I understand what you are saying although i cannot find this on the router app. There doesnt seem to be anywhere to assign an IP address. Sorry, kinda new to all this stuff. Thanks.
Not familiar with those models myself… any reference to DHCP / IP reservations / static IP assignments in the documentation of the router?
I did a quick google search. Port forwarding is called “Virtual Server.” DHCP reservations apparently not supported. You might have to manually assign an address to the server.
Amazon listing. Port forwarding mentioned in Customer Questions.
Product Review. Comment sections mentions port forwarding is called virtual server. Also mentions lack of DHCP reservation.
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Hello, I just recently got this same Mesh system this week. As others have said, you cannot set a static IP in the router app. So you will have to configure set it on the PC itself. To setup port forwarding, you will need to create a Virtual Server in the app. For the Host select the computer you have Plex installed on. Protocol Type is TCP. Then set all the ports to 32400. It took several attempts to get the app to mark it as valid, but it is working now without issue.
Configure port forwarding on your new router, do not allow plug and play (PnP). You’ll have to find the place in the router menus that allows port forwarding and then decide on a random high port (13000 or 14000 range as an example) that is forwarded to the IP of your plex system which is listening on port 32400
outside internet → your outside address on the port you select → inside to your plex on port 32400
Hi, i have set up the virtual server on the app, simple enough. I am currently setting a manual IP address on the laptop and not sure what to fill in on some of the boxes. IP address, fine just pick one but then i have subnet prefix length, gateway, preferred DNS & alternative DNS. What do these need to be and is this what i need to be doing? Thanks. (Not done this before, appreciate the help).
Sure thing. On your PC with Plex installed, do the following:
IP address: the IP you want to give the PC, probably something like 192.168.xxx.xxx
Subnet: 255.255.255.0
Default Gateway: this will be very similar to your IP address. The difference will be in the final set of numbers, put 0. So 192.168.xxx.0
If you aren’t sure what numbers to put in the xxx.xxx fields, go to the TT router app and select any connected item. It will display the assigned IP address. So the Gateway will be the same first three sets of numbers, followed by .0
When assigning the static IP, you will want to make sure the number isn’t already taken by something else on your network, so it might be easier to assign it .100, .125, .150, or another number higher in your IP range.
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