New Router, Now PLEX Will Not Connect

Plex Players Streaming Devices
,
1

Server Version#: 1.18.7.2457
Player Version#: LG OLED TV

So I installed a new router and now Plex says it can’t connect because the server requires Secure Connections, so I try Preferred, same thing, so I set it to disable. No change.

Tried uninstalling Plex on both the computer and the TV. No change.

I even hooked up a new FireTV and it says the same thing :frowning:

Things are fine on the desktop though.

PLEASE help!

I noticed that when I signout in the desktop player app, it says “This server is unclaimed and not secure” with the CLAIM SERVER option. I click that and it signs me in, but I STILL cannot connect from the TV or FireStick, and when I sign back out it still says the same Unclaimed message. :frowning:

2

Try adding your Server LAN IP address to your LG Client settings, then in the Server/Network settings add your subnet Mask to “List of IP addresses and networks that are allowed without auth”.

It also helps to reserve/ static your TV LAN IP in your router

3

Please see my update - it doesn’t work with a (new) FireStick either :frowning:

4

Try this go to your server settings Authorised Devices and delete your server tile, restart Plex

5

Tried that, it STILL lists the server on the side, though there a no entries for it in Authorized Devices, and I still get the Unclaimed message.

6

By any chance have IPv6 enabled in network settings in server

7

I did, but that made no difference.

Just don’t understand how just changing a router could do this.

8

There have been issues with a type of security in new routers. Check this out

9

No, nothing like that. Nothing on the router nor from the ISP.

10

Ok, i must ask. Have you Uninstalled correctly like in this support article.

11

Reading back it sounds like when you claimed the server you were then able to login via the desktop successfully.

If that’s correct then I wonder if your clients are caching something locally. Have you tried signing out and even reinstall on your clients (firestick etc…)

12

I’m doing a complete uninstall/delete, as just suggested. No, the FireStick is actually a brand new install, the LG install was existing, but I also tried uninstalling & re-installing that.

Again, even when I claim the server and it signs me in, it is Unclaimed again as soon as I sign out.

13

Okay, think we need logs. Can you upload your logs so the community can take a peek.

14

Well I just wiped everything, so no logs at this point. Let’s see if the cleaning had any effect.

15

It’s still refreshing one library, but still neither the LG nor the FireStick can connect.

16

Still scanning the library, but the FireStick says the Server is Unavailable and the OLED says Server is offline or unreachable.

17

Finished scanning. Nothing but the same :frowning:

This is beyond frustrating.

18

Went through the logs, nothing in them about either the FireStick or the OLED, nor about any connection attempts.

19

Correction - these are the ONLY items with respect to LG

Feb 29, 2020 12:17:54.122 [2908] DEBUG - NetworkServiceBrowser: Parsing SSDP schema for http://###.###.###.###:1891/
Feb 29, 2020 12:17:54.122 [2908] DEBUG - HTTP requesting GET http://###.###.###.###:1891/
Feb 29, 2020 12:17:54.126 [2908] DEBUG - HTTP 200 response from GET http://###.###.###.###:1891/
Feb 29, 2020 12:17:54.127 [2908] DEBUG - NetworkServiceBrowser: found 1 SSDP devices via http://###.###.###.###:1891/
Feb 29, 2020 12:17:54.127 [2908] DEBUG - NetworkServiceBrowser: SSDP arrived: ###.###.###.### ([LG] webOS TV OLED65C9PUA)

then

Feb 29, 2020 12:20:56.743 [6584] DEBUG - NetworkServiceBrowser: SSDP departed after not being seen for 27.606780 seconds: ###.###.###.### ([LG] webOS TV OLED65C9PUA

20

OKay, so we have it clear, you have resetup again from scratch, logged in using your browser, claimed the server and added a library to it and ALL is working fine from your browser. Is that correct ? If so it confirms at least that plex on your server is working but your clients are having trouble connecting to it.

The snipit of logs really does not help so please upload the full logs.

Some other what might seem basic questions so sorry but they are worth asking to help debug and understand your setup :

  1. I assume the old router is now powered off, right ?
  2. are your client connections wired or wireless ?
  3. if wireless I assume when you setup the new router you might have used the same wireless settings as before on your new router but did you reconnect your clients to the new wireless network? Might be worth forgetting the wireless connection on the device and reconnect again.
  4. are you using a single router in your setup ? Any APs for example ?
  5. what router do you have now ? Could it have a built in firewall or have blocking enabled OOB ? Any firmware updates needed ?
  6. where is plex installed – Windows/Linux/Docker/NAS/MAC ?