New Server not on my list, old server still appears

Server Version#:1.41.5.9522-a96edc606
Player Version#:n/a
I already have a plex server running (name: nas03)on a QNAP running and installed another one on a fresh installed Ubuntu 24.04.02 Server.
When I access the web interface of the newly installed server the first time, it is asking me for my account credentials. After I logged on to the new server using my existing account, I can only access and configure the existing server. The fresh installed server is not in the list of known devices.
Also, when I log on, using a managed account, I still see an old and already removed server, (name: mediaserver) which I cannot delete for some reasons.

I rebooted the server and reinstalled the plexmediaserver a few times - one time as the snap version, other times also from the plex repository.
each time after I removed plexmediaserver, I also removed the directory "/var/lib/plexmediaserver "

Am I missing something important ?

Your NAS03 is showing in Plex.tv as claimed.
Your Ubuntu server did not claim.

Try this to help you claim it.

It runs in the terminal session as root

Please ignore the previews answer, it was made by a different account is hidden at the moment.

  1. The old server is vanished, thank you for this.
  2. I run the script and claimed the system. Now it shows up on the left corner, however, when I try to configure the system, I get the message that I am not autohorized for this system.

I checked the preferences.xml, but it has the correct entries.

Please advise.

Open an incognito window
Open the server by its LAN IP address
Log in using the Account which you claimed it with.

Please report your results.

I tried it on four different client machines, one of them I never logged on using my private accounts or connected to plex in any ways.
I tried edge, chrome, firefox - all in private mode.
I tried using the private IP, the public IP that had a port forwarding on 32400 on the firewall, and the public name.
I installed plex from the windows app store.
All of the above resulted in the same unauthorized.

I logged on using the plex app on my iPhone - it says “not connected”

Stop PMS

If using the DEB package, make a tar.gz of /var/lib/plexmediaserver/Library/Application Support/Plex Media Server/Logs

If using the SNAP package, make a tar.gz of
/var/snap/plexmediaserver/common/Library/Application Support/Plex Media Server/Logs

attach the tar.gz

plex_logs.tar.gz (218.3 KB)

Thanks for the logs.

I found what’s happening.

PMS is making so many consecutive requests that Plex.tv has throttled it

Mar 17, 2025 00:00:58.600 [135046690253624] DEBUG - Completed: [127.0.0.1:39596] 200 GET /system/messaging/clear_events/com.plexapp.agents.imdb (2 live) #8 GZIP 10ms 280 bytes
Mar 17, 2025 00:00:58.608 [135046677670712] DEBUG - [HttpClient/HCl#17] HTTP/1.1 (0.0s) 429 response from POST https://plex.tv/servers.xml?auth_token=xxxxxxxxxxxxxxxxxxxx (reused)
Mar 17, 2025 00:00:58.608 [135046581201720] DEBUG - MyPlex: Published Mapping State response was 429
Mar 17, 2025 00:00:58.608 [135046581201720] WARN - MyPlex: Invalid response when mapping state (code=429): 
Mar 17, 2025 00:00:58.608 [135046581201720] DEBUG - MyPlex: updating mapped state - current state: 'Not Mapped'
Mar 17, 2025 00:00:58.608 [135046581201720] DEBUG - MyPlex: mapping state set to 'Not Mapped'.

The easy solution here is to leave PMS stopped for 1 hour
then start and claim it.

I stopped the PMS, waited about three hours, run the UserCredentialReset.sh, pasted the claim token and restarted the service.

Same behaviour, nothing has changed.

May I have an updated set of PMS logs ZIP please ?

Something very stupid is wrong here. I’m not seeing it and have asked for fresh eyes.

This is a VMware VM?
How are you doing the networking? Is it running through a virtual switch in the VMware host config ?

@derdanielder

Inquiry:

NAS = 192.168.127.27 (192.168.127.x subnet)

Your new server is trying to be on 192.168.151.18 (192.168.151.x subnet)
Wrong subnet & routing ?

Now, with server running, see what it reports

http://192.168.151.18:32400/identity

(http://IP.addr.of.server:32400/identity)

It will report claimed="0" (unclaimed) or claimed="1" (claimed)

1 Like

plex_logs.tar.gz (201.8 KB)
Yes, its an ESX guest. Its connected to a virtual switch on an internal virtual LAN which is connected to an OPNSense. Port 32400 is forwarded to the guest.

Subnet and Routing is correct. NAS is sitting at home, new Server is on a dedicated and virtualized (VMWare) host in the Cloud.

MediaContainer size=“0” apiVersion=“0.2.0” claimed=“1” machineIdentifier=“7e2e3c90c9eb4b52b7698fe000ef8d564bd8a180” version=“1.41.5.9522-a96edc606”> </MediaContainer

And by the way: Thank you for your time and effort you are spending into my problem.

@derdanielder

Please check your PM (green dot in the upper right corner)

Answered you PM. I am mentioning it here, as I remember you have stated somewhere that you should be informed in the forum if someone has been sending you a PM.

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