Cut out of my server

Plex Media Server
,
1

Server Version#: 1.29.0.6244
Player Version#: 4.87.2
Hello,
I’m cut out of my server again.
I’ve an Ubuntu based server that has been working for years. Last week I installed a second server in my LAN, then deleted it, and after deleting it, even the first server has completely disappeared.
When I access my server at http://myserver:32400/web, I see my home, correctly logged in with my account and showing the PlexOnline content. But nothing about my local server and local libraries. The server doesn’t appear in the Other section (on left menu), or under Media (which just suggests me to go to the MediaServer download page). Nor under Settings->Devices, nor under Settings->General, not anywhere else.
I’ve already tried to logoff/logon and to remove the PlexOnline* from the Preferences.xml file after which it just asks me to login again, but still the server doesn’t show up in my web player.
I’ve also found this document https://support.plex.tv/articles/200878643-sign-in-to-your-plex-account/ which says that under Settings->General I should see the list of servers in the LAN and eventually claim them, but I don’t see any server list and no button to claim them (maybe this document is outdated?)

How can I get my server back associate with my account?

Thanks

2

If you browse to http://myserver:32400/identity does it shows claimed="0" or claimed="1" ?

3

Hi,
I get this:
<MediaContainer size="0" claimed="0" machineIdentifier="xxxxxxxxxxxxxxxxxxx" version="1.29.0.6244-819d3678c"> </MediaContainer>

Thanks
Lb

4

A post was split to a new topic: No remote access

5

Above indeed means the PMS is unclaimed.

So in order to claim it, you need to be on the same IP Net as the PMS, as well as both must be in Private Address Space

6

Thanks a lot. Solved now.
My server has address 10.76.66.1. I have a local DNS server which associates name nas.local to 10.76.66.1. I connect to the server from a browser with IP 10.76.66.8. So both on same lan and in private address space.
The problem was that if I access the server as http://nas.local:32400/web, it doesn’t ask to complete configuration and nowhere there an option to claim it.
BUT when I tried accessing the server with its ip as in http://10.76.66.1:32400/web, then it asked to complete the configuration and showed the option to claim it.
So apparently the plex web server checks the host header and behaves differently based on that. Something I’ve not seen documented anywhere here…(the guides even tell you can use http://localhost:32400/web when accessing it locally, which makes you think there is nothing wrong in using a hostname instead of an IP address - although that’s not clarified)

7

AFAICT, our docs clearly says either IP address, or localhost

nas.local is a different zone, and will as such be considered WAN until claimed

8

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