New Update broke subtitles even more

Plex Players
,
1

Server Version#: 1.41.5.9522
Player Version#: 2025.12.0

The latest update has made my subtitles even more messed up. I have .srt files with Spanish subtitles, but now none of the lines that include diacritics, like acute or grave accents, are showing up.
I can’t use the app properly because half the lines are missing.
This definitely wasn’t an issue before the “New Experience” update.

2

Could you share a sample file either the full media or just the srt?

3

Sure!
sample.srt (96.2 KB)

4

Looks like Brazillian Portuguese subtitles are having the same issue. And it’s not exclusive to SRT. I will add a few points here.

  1. It doesn’t show any dialogs with the accents mentioned before, but you can add tilde (“~”) to the list.

  2. If you use an English subtitle, it will works properly. I tested the same .mp4 file with english and portuguese subtitles, with or without language identifier (“.pt-br” or “.eng”), even inverting adding the english identifier to the portuguese subtitles. the portuguese subtitles never works, even with english identifier, or no identifier at all.

  3. I made a complete reinstall of the server to get rid of any caching problem, reinstalled the apps too, but the problem persists. Not a caching problem.

  4. Also using SRT subtitles here. I tried with SSA, but then nothing shows up, so, the problem is even worst.

Server version#: 1.41.6.9685
Player version#: 2025.12.0

5

Player Version#: 2025.13.0

Issue persist. Any news about this? Are you even looking at it?

6

Your sub is encoded as 1252:Western European (Windows).

Try this one encoded with UTF-8

sample-UTF-8.srt (97.5 KB)

Not sure this is the reason but worth trying.

7

Damn! It worked! You are a genius! @miletomc try this. You can open the SRT file on a notepad, click to Save As… and change the encoding to UTF-8.

8

That’s it!
I converted one to UTF-8 and works perfectly. I’ll have to write a script to convert all, but it’s a solution.

Thanks!

9

I identified the subtitle encoding bug with the new Android app and I reported it here: New Android Plex app does not handle Windows-1252 (ANSI) subtitles correctly

Other Plex apps handles that correctly (old Android version, Google TV, Web).