NEW WINDOWS 8 MACHINE - TRAILERS NOT AVAILABLE

Hi, im really struggling and have wasted 2 days now trying to get plexconnect up and running on my new windows 8 machine, after old machine destroyed by a virus.

 

i get "trailers not available" INSTANTLY when i load trailers. ive follwed all instructions. ive loaded new certificate made via local ip/trailers.pem and seemed fine.

 

ive tried the older version .5 of github files and most recent. ive stated my ip which ivd set as a fixed ip.

 

immsomewhere between a novice and experienced so mot sure of all the technocal terms.

any more info i should share? id be so grateful of anyone clever enough to spot the answer.

 

  • Your ATV model (2 or 3) and firmware version 6.2

  • The DNS server set on the ATV 192.168.0.26

  • The local IP address of the device that PlexConnect is installed on:192.169.0.26

  • The device and operating system (including version number) that PlexConnect is installed on: asus laptop windows 8.1

  • The device and operating system (including version number) that the Plex media server (PMS) is installed on: asus laptop windows 8.1

  • The Plex media server (PMS) version number you are running 0.9.11.7.803-87d0708

  • The local IP address of the device that the Plex media server (PMS) is installed on:192.169.0.26

  • The PlexConnect version number. 0.5 downloaded today

  • The contents of your 'Settings.cfg' file

    ('enable_plexgdm'  , ('True', '((True)|(False))')),
    ('ip_pms'          , ('192.168.178.10', '([0-9]{1,3}\.){3}[0-9]{1,3}')),
    ('port_pms'        , ('32400', '[0-9]{1,5}')),
    \
    ('enable_dnsserver', ('True', '((True)|(False))')),
    ('port_dnsserver'  , ('53', '[0-9]{1,5}')),
    ('ip_dnsmaster'    , ('8.8.8.8', '([0-9]{1,3}\.){3}[0-9]{1,3}')),
    ('prevent_atv_update'           , ('True', '((True)|(False))')),
    \
    ('enable_plexconnect_autodetect', ('False', '((True)|(False))')),
    ('ip_plexconnect'  , ('192.168.0.26', '([0-9]{1,3}\.){3}[0-9]{1,3}')),
    ('hosttointercept' , ('trailers.apple.com', '[a-zA-Z0-9_.]+')),
    \
    ('port_webserver'  , ('80', '[0-9]{1,5}')),
    ('enable_webserver_ssl'         , ('True', '((True)|(False))')),
    ('port_ssl'        , ('443', '[0-9]{1,5}')),
    ('certfile'        , ('./assets/certificates/trailers.pem', '.+.pem')),
    \
    ('loglevel'        , ('High', '((Off)|(Normal)|(High))')),
    ('logpath'         , ('.', '.+')),
    ]

 

  • Ensure you post your 'PlexConnect.log'

16:27:20 PlexConnect: started: 16:27:20
16:27:20 PlexConnect: Version: 0.5
16:27:20 PlexConnect: Python: 2.7.8 (default, Jun 30 2014, 16:03:49) [MSC v.1500 32 bit (Intel)]
16:27:20 PlexConnect: Host OS: win32
16:27:20 PlexConnect: PILBackgrounds: Is PIL installed? False
16:27:20 PlexConnect: IP_self: 192.168.0.26
16:27:21 DNSServer: started: 16:27:21
16:27:21 DNSServer: ***
16:27:21 DNSServer: DNSServer: Serving DNS on 192.168.0.26 port 53.
16:27:21 DNSServer: ***
16:27:21 WebServer: started: 16:27:21
16:27:21 WebServer: ***
16:27:21 WebServer: WebServer: Serving HTTP on 192.168.0.26 port 80.
16:27:21 WebServer: ***
16:27:21 WebServer: started: 16:27:21
16:27:21 WebServer: ***
16:27:21 WebServer: WebServer: Serving HTTPS on 192.168.0.26 port 443.
16:27:21 WebServer: ***
16:28:00 PlexConnect: Shutting down.
16:28:00 WebServer: Shutting down (HTTPS).
16:28:01 WebServer: Shutting down (HTTP).
16:28:02 DNSServer: Shutting down.
16:28:02 PlexConnect: shutdown

>>The contents of your 'Settings.cfg' file

'Settings.cfg' not .py

Please make sure that we see at least *some* DNS request in the log... and hit the trailer icon at least once...

sorry, Baa. possibly im more of a novice than i thought... ; )

[PlexConnect]
enable_plexgdm = True
ip_pms = 192.168.178.10
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 8.8.8.8
prevent_atv_update = True
enable_plexconnect_autodetect = False
ip_plexconnect = 192.168.0.26
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
loglevel = High
logpath = .
 

16:49:25 PlexConnect: started: 16:49:25
16:49:25 PlexConnect: Version: 0.5
16:49:25 PlexConnect: Python: 2.7.8 (default, Jun 30 2014, 16:03:49) [MSC v.1500 32 bit (Intel)]
16:49:25 PlexConnect: Host OS: win32
16:49:25 PlexConnect: PILBackgrounds: Is PIL installed? False
16:49:25 Settings: getsetting enable_plexconnect_autodetect=False
16:49:25 Settings: getsetting ip_plexconnect=192.168.0.26
16:49:25 PlexConnect: IP_self (from settings): 192.168.0.26
16:49:25 Settings: getsetting hosttointercept=trailers.apple.com
16:49:25 Settings: getsetting enable_dnsserver=True
16:49:26 Settings: getsetting enable_webserver_ssl=True
16:49:26 DNSServer: started: 16:49:26
16:49:26 Settings: getsetting port_dnsserver=53
16:49:26 Settings: getsetting ip_dnsmaster=8.8.8.8
16:49:26 Settings: getsetting prevent_atv_update=True
16:49:26 DNSServer: ***
16:49:26 DNSServer: DNSServer: Serving DNS on 192.168.0.26 port 53.
16:49:26 DNSServer: intercept: ['trailers.apple.com'] => 192.168.0.26
16:49:26 DNSServer: restrain: ['mesu.apple.com', 'appldnld.apple.com', 'appldnld.apple.com.edgesuite.net'] => 127.0.0.1
16:49:26 DNSServer: forward other to higher level DNS: 8.8.8.8
16:49:26 DNSServer: ***
16:49:26 WebServer: started: 16:49:26
16:49:26 Settings: getsetting port_webserver=80
16:49:26 WebServer: ***
16:49:26 WebServer: WebServer: Serving HTTP on 192.168.0.26 port 80.
16:49:26 WebServer: ***
16:49:26 WebServer: started: 16:49:26
16:49:26 Settings: getsetting port_ssl=443
16:49:26 Settings: getsetting certfile=./assets/certificates/trailers.pem
16:49:26 Settings: getsetting certfile=./assets/certificates/trailers.pem
16:49:26 WebServer: ***
16:49:26 WebServer: WebServer: Serving HTTPS on 192.168.0.26 port 443.
16:49:26 WebServer: ***
16:49:42 DNSServer: DNS request received!
16:49:42 DNSServer: Source: ('192.168.0.13', 62457)
16:49:42 DNSServer: Domain: init.itunes.apple.com
16:49:42 DNSServer: ***forward request
16:49:42 DNSServer: -> DNS response from higher level
16:49:43 DNSServer: DNS request received!
16:49:43 DNSServer: Source: ('192.168.0.13', 57076)
16:49:43 DNSServer: Domain: p42-buy.itunes-apple.com.akadns.net
16:49:43 DNSServer: ***forward request
16:49:43 DNSServer: -> DNS response from higher level
16:49:43 DNSServer: DNS request received!
16:49:43 DNSServer: Source: ('192.168.0.13', 58043)
16:49:43 DNSServer: Domain: mzuserxp.itunes-apple.com.akadns.net
16:49:43 DNSServer: ***forward request
16:49:43 DNSServer: -> DNS response from higher level
16:49:43 DNSServer: DNS request received!
16:49:43 DNSServer: Source: ('192.168.0.13', 49339)
16:49:43 DNSServer: Domain: trailers.apple.com
16:49:43 DNSServer: ***intercept request
16:49:43 DNSServer: -> DNS response: 192.168.0.26
16:50:15 PlexConnect: Shutting down.
16:50:15 WebServer: Shutting down (HTTPS).
16:50:16 WebServer: Shutting down (HTTP).
16:50:18 DNSServer: Shutting down.
16:50:18 PlexConnect: shutdown
 

>>The contents of your 'Settings.cfg' file
'Settings.cfg' not .py
Please make sure that we see at least *some* DNS request in the log... and hit the trailer icon at least once...


Did I repost the info needed?

I've since updated atv software to most recent and redownloaded the most recent plexconnect files from github.

Happy to donate to anyone that solves it. Plexconnect is the only reason for having my atv for sure.

Nathan :)

Did you allow the ports in the windows firewall? (needed even if the windows firewall is disabled)

Did you allow the ports in the windows firewall? (needed even if the windows firewall is disabled)


Hi Drewbie. I added a programme exception on Windows firewall. Is that the same thing?

You need to allow Python to use port 80, 443 and possibly 53

You need to allow Python to use port 80, 443 and possibly 53

Hi Drewbie, thanks for the advice. I've added an inbound rule for each of those ports to be open, and scanned with a free port scanner which shows them as open. Anything else i should be trying as no luck yet :/

You need to allow Python to use port 80, 443 and possibly 53

actually, just checked and even though ive added rules, port 443 and 53 still show as closed :/ 

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