Newbie questions

Plex Media Server Desktops & Laptops
1

Server Version#:
Player Version#:

I am new to Plex and have a few basic questions.

  1. How do I pull logs if it can’t locate my server after install?
  2. Where do I find my server version?
  3. After installing, I click on the badge in my icon tray and it takes me to site 127…localhost, but page never loads -. Any ideas on how to troubleshoot?

Thanks,

2

  1. https://support.plex.tv/articles/200250417-plex-media-server-log-files/

  2. Without access to the web app: in almost every log file at the very top.

  3. Don’t use Microsoft Edge as you primary browser. Use either Firefox or Chrome
    and open http://127.0.0.1:32400/web
    If you had previously Plex server installed on the same machine, delete the old plex account data from the registry: https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/

3

Thanks OttoKerner! I was able to download the server, but it is still not finding my server. I was also able to locate my logs after downloading. I don’t know what I am looking at and would appreciate any help trying to locate my server. Not sure what the problem is. II attached the log, but not the installer log. Any thoughts?

Plex Media Server.log (184.5 KB)

4

Apparently you have tried to install it to the root folder of drive E:\
Then you have additionally set the location of the plex data folder to the root folder of E: as well.
This cannot work. You cannot mix the program folder of Plex and its data folder.

Please uninstall Plex server completely, following the guide here:
https://support.plex.tv/articles/201941078-uninstall-plex-media-server/

Then reboot Windows.

Then install Plex server again, this time don’t modify the install location.

5

Sweet! That worked perfectly. Thanks so much!

6

If you want to move the Plex data folder due to space constraints on drive C, you should do it now.
Create a new folder on your E:\ drive named PlexData

Then go to Settings - Server - General - ‘Show Advanced’
and put this into the input field ‘The path where local application data is stored’:
E:\PlexData
Save, then quit Plex Server and restart it.

7

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