Server not seen after update Nov 2024 (Windows)

My Plex Server updated yesterday on my PC. Now Plex states that it cant see my Plex Server, even though its on the same PC.

I’ve checked the obvious:
Restarted the PC
Checked Plex is running
Checked that I’m signed in
Checked all my drives are connected

Can anyone help?

Thanks in advance

Update 22/11/24 :
I uninstalled and re installed Plex Server. Now Plex Server App wont run :frowning:

Can you post a copy of your server logs?

Hi! Thanks for replying.
I have no idea of how to do that, also as far as I can tell, my Plex Server App doesn’t even start up.

Hi dbirch!

I’ve just followed the link in your reply. I’ve looked for:

  1. Go to Settings > Manage > Troubleshooting in Plex Web App
  2. Click the Download Logs button
  3. Save the resulting zip file

Unfortunately I can’t find the Manage> Troubleshooting on the Plex Web App

On the windows PC go to %LOCALAPPDATA%\Plex Media Server\Plug-in Support\Logs and zip that folder up

Morning!

I entered that pathway into file explorer and got the folloing error message:

That is a bit concerning as that is where the logs for plex should be. Does C:\Users\hughw\Appdata\Local\Plex Media Server exist?

The Logs folder is not inside of the Plug-in Support folder.
%LOCALAPPDATA%\Plex Media Server\Logs should be the right one.

Hi dbirch!

I found these with the path you sent me. What do i do next?

Do I post the zip file on here?

Yes please zip all of those files and post them

Here’s the zip file
Logs.zip (4.2 MB)

I dont see the server startup logs, but I am going to suggest:
https://support.plex.tv/articles/204281528-why-am-i-locked-out-of-server-settings-and-how-do-i-get-in/

Hi Dbirch!
Now that life has got back to normal, I will give your solution a go this weekend.
Thanks for your help so far.
Happy New Year to you!

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