No art work / cover pictures just text

Hi all weird one here, but it’s really annoying me.

I have a new Hisense TV with Plex. Connected to server on same network. I cannot seem to get it to show artwork or pictures. I just get words. E.g instead of a cover art of “Dexter” I just get the words! No pictures at all from the server. I see artwork on the Plex TV tabs just not local.

So I have tried removing the device from the server, resetting the app, factory reset TV. All no luck. The metadata is there, it works everywhere else!

HELP!!

Ironically I believe it did work at first when I was having poor Wi-Fi connectivity


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