Server Version#: 1.22.0.4163
Player Version#: 5.11.1
I am running Plex Media Server on a Windows PC and using the Plex app on my Hisense Smart TV (VIDAA U4), specifically model 50A7500FTUK. Although I can play movies just fine, for some reason the artwork/posters are missing when viewed from my Smart TV - see attached photos.
I assume there must be a fault with the client, as I can see the artwork correctly when connected using my Android phone. Is there any workaround for this, or is a fix needed for the app?
I enabled the setting to send logs to the server, then opened up a movie like in my second screenshot above and then closed the app. I’ve attached the logs downloaded from the Troubleshooting section of the server settings, hopefully that’s what you were after.
In case anyone isn’t sure how to do this, go to Settings > Network Configuration > Advanced Settings > IP Settings. Change it to Manual and then edit the DNS Server 1 to 8.8.8.8
same issue on the new 65inch model 2021. everything works except i have no album covers. i had covers on the old tv. swapped tvs and no covers. i tried that dns change to 8.8.8.8 but that makes no difference. it has to be an issue with the plex media server somewere that we cannot change. i am hoping an update will rectify the issue at some stage in the future. i hope!
I can confirm that this method above does NOT work. i just changed my tvs dns to 8.8.8.8 and saved turned off tv at the wall turned back on confirmed dns was still 8.8.8.8 opend plex and whoila , NOTHING no pictures or background artwork at all.!!!
I am still waiting for a fix. tho i belive its the tv firmware myself. so i doubt it will ever be fixed.
Ps. i tried plex on my samsung tv on the same network and the pictures all showup just fine on that tvs plex app. just not the hisense tv, thats why i belive its in the tv itself hence firmware. tho i could be wrong.
Hi All, Well i thought i better reach out and let you all know that 2 days after my previous post stating nothing worked to get the pictures up. plex had a server upgrade update. i did the update and whoila the background pictures were all working and in fact plex was working properly for the first time ever on this hisense tv. i actually didint read what the last update changed which i normally do but something has changed and everything is working. thank you.
Having the same issue with latest (5.34.1) on Vidaa 5.x and U8GQ. I tried the DNS, connection secure/unsecure settings but i never get any artworks from the server. The artworks work fine via other PC client or smartphone.
Mine has been working sweet since about 2 updates ago. Make sure u allow unsexure connections in the tv plex settings. . And double check all of your media server settings as well. On the pc itself. Let me know How u go
