TV artwork not showing

Server Version#: 1.25.2.5319
Player Version#:4.66.1
I ve been using Plex for years on an HTPC (Windows 10) and a roku.Not by any means an expert but usually I am able to eventually figure things out.This problem I have been unable to solve.I have included some screen grabs that will hopefully help.
Basically the artwork etc for my movies is fine but not tv shows.What’s odd is that tv shows were working fine but at some point they stopped working and (to the best of my memory) I had not changed any settings.
I have tried reading articles in this forum and tried various possible solutions.The reult being the artwork etc that was there is now gone.
Here is a screengrab of movies(and what tv shows used to look like).


Here is video showing movie settings.

https://youtu.be/EXozDyzeXaM
Video of tv settings

https://youtu.be/ie3xzjEPK7I
Video of tv shows

https://youtu.be/RY89KUUaBTA
Thanks-Tyler

You have set the agent to “Personal media”. Which means no posters or descriptions are fetched for your tv shows.

You might wanna look at this to make your tv show library compatible with future server versions: Migrating a TV library to use the new Plex TV Series Agent/Scanner | Plex Support

Thanks.I’ve read the article and tried various changes.Obviously I’m missing something.

https://youtu.be/QE6ShiJNy90

Are you or your server behind a VPN?
Do you employ a domain-based internet filter, like privoxy or Pi-hole or similar?

Not using a VPN nor a domain based internet filter.

For what it’s worth-installed latest version of plex to my wife’s laptop.Moved one of the problem tv shows to her laptop.Worked as it should.Not surprised.
Oh well-off to whack another technology mole.Now no remotes(I have universal plus original) will work with my roku unless I back out to home and go back in.
Happy New Year!

Pretty much solved the problem by making tv shows library that points to a new file.I had moved (not copied) the various tv files to the new file before creating the new library.That triggered a refresh that made everything good.
Now if I could figure out how to delete the unused “tv shows”.I unpinned it so I don’t see it but the OCD in me wants it gone. :slight_smile:

I’ve suffered this same problem since a fall 2021 update, no thumbnail cover art being generated for my Media Center WTV recording files, which are handled in Plex as an Other Video library, with the Personal Media agent.

Turns out to be a Plex Media Server (PMS) bug introduced in a fall 2021 update. Downgrading to 5173 from late October brought back my cover art.

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That makes sense as I seem to remember that’s when artwork started having a problem. I didn’t start messing around with various setting until after I had an issue.

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