Server Version#: 1.25.2.5319-7000
Player Version#: 4.66.1
From one day to the other Plex doesn’t show anymore any detail for ALL NCIS seasons and the series itself. Yesterday all was good, but today I only see grey in grey. While choosing “Match” NCIS is shown, clicking on it will take no changes. Server and Plex already restarted. Any other movie / series is fine, only the problem with NCIS.
I didn’t want to reinstall as I got more than 2000 movies, over 80 series and several compilations on it and it takes a long time to fix the mistakes made by Plex manually again.
What search options were you giving when trying to match the show?
From the logs it looks like you’re trying to match it using personal media show as an agent and having it set to “no language”?! This doesn’t actually make sense, so I suppose there might be some hiccup/inconsistency (especially as it seems you only recently updated this library to the new Plex TV Series agent).
As for
You might want to spend some love to your file naming and organization. This will work wonders when it comes to not having to rework bad matches.
e.g.
Your organization
Serien
NCIS
NCIS 1
...
17 - Fünf Musketiere.avi
18 - Falsche Fährten.avi
19 - Wenn Tote sprechen.avi
...
Should be
Serien <- folder linked to your library
Navy CIS
Season 01 <- always using the English term "Season"!
...
Navy CIS - s01e17 - Fünf Musketiere.avi
Navy CIS - s01e18 - Falsche Fährten.avi
Navy CIS - s01e19 - Wenn Tote sprechen.avi
...
Filenames should probably be fine but it’s being matched with the legacy personal media agent which won’t work. I would recommend making sure the library is using the modern agent or at least just matching using the TVDB or TMDB legacy agents.
Hi there and thanks for your thoughts. Just to repeat again: Until yesterday everything went well, I saw every needed detail from all NCIS seasons and today all is gone. And only to this series, all other movies / series were still fine.
I didn’t changed in between the agent or any other thing, just added 3 episodes from a previous season that were missing until yet on my Plex.
I assume you’re still using the legacy agent, so when you go to the Match dialog, select “Search Options” - then under “Agent” make sure you select “TheTVDB” - then select the NCIS match.
