Hello,
Apart from a single response from one of your employees who misunderstood the issue and dismissed it as “working”, I have not had received any support for my support request on here that I posted nearly 2 months ago.
Yes, it’s not a bug that stops me from watching anything, but the principle still stands that I’d expect a response/acknowledgment of the issue. Part of it was fixed silently, but there’s still an issue that remains unresolved.
I’d hate to have a platform breaking bug where it would likely also be ignored.
If I wasn’t already a lifetime PlexPass holder then I’d definitely be cancelling my membership. You make a compelling product, but your support needs a lot of work as I see a lot of people on here who are suffering the same fate as I am.
Based on the above, I’m not expecting any response to this either but I wanted to express my annoyance at how you handle your customers.
