No "live tv" or "watch together" when using custom domain

Server Version#: 1.20.3.3483
Player Version#: 4.34.4
Ubuntu server version: 18.04.5

I have a custom domain http://plex.customdomain.com that works perfectly except for the Live TV and Watch Together options. I use a apache web server with proxy pass/proxy reverse. Certificates are from LetsEncrypt.

Not even the local web-app that I access on my LAN is working. Roughly 2~3 weeks ago the Live TV was working on the plex-web app. I suppose that I need to update the plex-web app somehow? The hosted version is on 4.45.0.

Please advise.
Thanks

If it’s not working through the local IP (e.g. http://127.0.0.1:32400/web if you’re on the same machine as your server), this implies it might not be related to your custom domain.
As you’re referring to the hosted version of Plex Web (http://app.plex.tv/desktop)… does live tv / watch together work for you there?

hey tom80H,

Thanks for the quick reply. Yup both features work on the hosted version of the plex-web app (https://app.plex.tv) that BTW is on a diff version that the one installed on my server.

I tested accessing http://127.0.0.1:32400/web as suggested and Live TV and Watch Together are not available also.

Any ideas?

Regards

LiveTV, as in the free streaming, requires v4.38.2 or newer
Watch Together requires 4.44.1 or newer.

So you need to use app.plex.tv as the local web app is not updated to either of those yet. ( I do not have an ETA when it will be.)

Ok, thanks for your reply. One last question, why was Live TV working 2~3 weeks ago on the plex-web app and it’s not anymore? I did not change any settings. I updated the server package recently. Could it be that?

Regards

We didn’t downgrade the local web app that comes with server so I don’t see how it could have ever worked there. it was last updated in server 1.20.0.3125 to 4.34 in july, which does not support Live TV streaming Plex Media Server

ok. maybe I confused it somehow. again thanks for the prompt reply.

Cheers

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