I restart from scratch with another server. All is right now.
The utility to help reclaiming a server on a Linux based device has been updated and should now also support the WD NAS. That being said – I’m not sure it’ll help those with a WD MyCloud Home… IIRC those are quite limited in how you can access them to execute such scripts. Though it should be easier to use with the full-fledged models…
Please ping me if I can be of any help.
I have exactly the same issues. MY Cloud Home and a NAS Server. Both cannot be accessed since the Password reset.
I am so p…ed off!!! Plex is not doing anything to solve the issue!!
1 Like
They did… you need to read up 
their solution is not working for mycloudhome
I, along with many others, chose Plex for simplicity and have never used SSH before. With that said I watched a couple videos and read some stuff and tried to SSH into my PR2100 with Putty and use your new tool. I turned on access and I think I managed to get in. I extracted the .sh file to what I figured was my “Public” folder but when I SSH in and try to run the .sh file it says not found. I figure I am in the wrong directory. When I type cd and hit enter it takes me to root@MyCloudPR2100 ~ #. I’ve tried getting to “Public” a few different ways but this is all new to me. Any tips to find my Public folder to access the .sh tool?
1 Like
I’m sorry you’re having problems.
In a lot of cases,
-
Removing the server from https://app.plex.tv/desktop/#!/settings/devices/pms
(Shortcut to avoid the clicking in Plex/web) -
Restart the server
-
Close your browser (Important because it holds credentials across tabs)
-
Start Browser – Do not open anything Plex.
-
Open incognito window to the NAS http://ip.addr.of.wd:32400/web
-
If it’s sitting there unclaimed, with you incognito AND no cached credentials in other tabs to bleed through (browsers are nasty about doing this), it’ll claim for you.
Otherwise – getting ugly.
I am using NFS but will work the same for SMB/CIFS per their docs.
I did the following
- Enable NFS (SMB/CIFS is already enabled on the lab machine)
- Created a temporary mount point on my workstation (/tmp/a)
- Mounted:
[/tmp] # mount -t nfs -o nolock 10.0.10.59:/nfs/Public /tmp/a
[/tmp] # ls /tmp/a
Android/ movies/ OS5_to_OS3.sh* Shared Music/ Test1_PHON/
EAE/ Music/ plex-codecs-on-demand/ Shared Pictures/ Transcode Test/
Media Test/ My_Cloud_PR4100_2.41.116.bin* plex-qa-benchmarking/ Shared Videos/ tv/
[/tmp] #
Finally found my Public folder (I think). My file was at “/mnt/HD/HD_a2/Public” as I understand it. Here is what happened…
root@MyCloudPR2100 Public # ./UserCredentialReset.sh
./UserCredentialReset.sh: line 138: whoami: not found
Plex Media Server user credential reset and reclaim tool (Western Digital)
This utility will reset the server’s credentials.
It will next reclaim the server for you using a Plex Claim token you provide fro m Claim | Plex
ERROR: Cannot find Preferences file at ‘/mnt/HD/HD*/Nas_Prog/plex_conf/Plex Med ia Server/Preferences.xml’. Exiting
I’m going on nearly 3 weeks without my Plex Server. I do not know how to do SSH as I have never done it before. I’ve studied it and learned how to get in - successfully gotten in and run the tool but it didn’t find my Preferences file. I do not know what I am doing.
What I do know is I still don’t have my Plex server at all. Is there help for those of us who are only somewhat tech savvy? I know everyone is busy and I appreciate that. But there are scores of us who are in this same boat and could use a little more hand holding if possible.
I am about ready to pull out my mirrored NAS HDDs and factory reset my NAS, wipe one drive and then slowly move my files back over and mirror them again. Either that or upgrade my drives and start over that way.
1 Like
Now we’re at a month Plex. Is there going to be a fix for those of us who maybe aren’t SSH savvy?
1 Like
I get the very same outcome as Mastermax54 whether via an incognito browser or ‘standard’ browser having made sure I logged out beforehand.
Do not bother, they cannot do anything and will say you are the reason of Plex failure even if everything started after the issue on their side.
On my side I saved everything then reinstalled everything from scratch.
Since then, plex is very very unstable and connection is failing a lot even if my internet connection is fine.
Now I am trying to test when the connection is working and when it is not and it appears that I can access Plex on my TV only when my laptop is on. I do not understand why.
@PlexSupport, any guess?
@Lytehouse21 Good luck with your issue, And my side I think I will start to look for another solution than Plex and mycloudhome.
1 Like
I am back up and running. I had to transfer my data to a back up drive and then do a full restore on my PR4100. I set my server back up again and reloaded my data and am back to full functionality.
I appreciate all the suggestions from this group and I did try them all but none were effective until I started from scratch again.
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.
