In this case, open a browser window and go to **http**://server.local.ip.address:32400/web (e.g “http://192.168.1.5:32400/web”)
Note - don’t use the encrypted link, just plain http.
From this support article: What if Your Plex Account Requires a Password Reset? | Plex Support
The “Media Server → General” section is not appearing for me. I assume this is due to certificate and plex.tv availability issues.
Looks like you are not connected to your server. Did you use the http adddress (not https) of your server?
May I piggy back here. I too do not have my Server in the list. I am trying to claim the server but cannot find it.
I am having the same issue. I reset my password after the email that went out this morning and did a “sign out of all devicea” and immediately lost access to my Plex Server. I tried removing the server from the list so I could re-add it but I don’t have the Media Server > General option available either. Really hope this is a temporary site issue…any help/info would be appreciated.
I had same problem. My fix was to “reclaim” my server. Link: What if Your Plex Account Requires a Password Reset? | Plex Support
Having the same problem connecting to server. I have mine running on a Qnap NAS. Clicking the link to access the server returns…
I am assuming that this is on Plex’s side and not mine. Any help would be appreciated…
Trying to “reclaim” and nothing is working.
Yup. I am connected to the local http port.
Figured out my problem. DNS was causing the connection to go over IPv6. Used the IPv4 address, and everything appeared as expected.
Well just been through all the articles, removed some strings from preferences, restarted apps nas lots of times, attempted via Firefox browser as well and now the claimit tool
If I may add here?
The Second Choice applies here.
This worked for me.
If you’ve changed your password on Plex.tv, and things didn’t go well afterwards …
There is a similar method for other hosts:
On the server computer
Open a Terminal window / SSH into the machine / get into the container ,
(whichever case applies)
Stop Plex
Edit Preferences.xml
(Use the Linux text editor on the host itself.)
Carefully remove the following Name="Value" pairs
– PlexOnlineName
– PlexOnlineToken
– PlexOnlineMail
– PlexOnlineHome (if it exists)
Save the file
Start Plex
Keep the terminal window open. You will need it again momentarily.
On your computer
Open Claim | Plex
COPY the token given into your browser
Switch back to the Terminal session window
On the command line (where the server is), type:
curl -X POST 'http://127.0.0.1:32400/myplex/claim?token=PASTE_TOKEN_HERE'
Hit Enter.
Wait 15-20 seconds for Curl / PMS to talk to Plex.tv and setup new credentials.
As confirmation, the curl statement will look like this:
curl -X POST 'http://127.0.0.1:32400/myplex/claim?token=claim-xxxxxxx'
Confirming success.
You will be able to confirm the server is properly reclaimed and credentials are in sync when, after executing the curl statement, it responds with a stream of XML which ends in </MyPlex>
after changing my password my libraries disappeared.
would the method described in this thread help to restore them back ?
i also recently backed up the Plex Media Server by archiving the PlexMedia share I setup some time ago for this purpose.
i was thinking of restoring that backup but don’t know how to do that.
hopefully the steps outlined in this thread can get things back up and running …
Ivbe also lost access to my NAS server on Qnap what a complete f*** up this has been. How the hell do I get it back~??
You can try to reclaim the server by using the admin account.
Good luck though.
Mine is still there but refuses to connect so I had to start all over again.
Shame that didn’t work for me.
My “old” server is still showing up but I cannot access it nor can I reclaim it.
It made me start a new server and the name is identical to the old one.
It’s running on a QNAP TS-653D and it won’t let me access the old database.
You didn’t delete the OLD server from plex.tv
There is a server created 6 hours ago and another one, with the same name, 1 hour ago.
Which should I remove?
From what I can see on my authorised devices there is one from 3 hours ago and one from 16 hours ago.
The newest one is the one I don’t need.
My original server was created several months ago though.
