No NVENC capable devices found - [FFMPEG] - OpenEncodeSessionEx failed: out of memor

Plex Media Server Plex Pass Betas
1

Any Idea whats going on here? seems PMS dies after this with no crash log. There is a 1080ti locally as well as a Vega 64 FE

Mar 30, 2018 22:47:01.739 [51848] ERROR - [FFMPEG] - OpenEncodeSessionEx failed: out of memory (10)
Mar 30, 2018 22:47:01.786 [51848] ERROR - [FFMPEG] - No NVENC capable devices found
Mar 30, 2018 22:47:01.786 [51848] WARN - avcodec_open2 returned -542398533 for encoder 'h264_nvenc'
Mar 30, 2018 22:47:02.531 [56648] ERROR - Unable to find client profile for device; platform=Opera TV Store, platformVersion=0, device=, model=
Mar 30, 2018 22:47:03.546 [51848] INFO - [FFMPEG] - MFT name: 'NVIDIA H.264 Encoder MFT'
Mar 30, 2018 22:47:03.731 [53068] ERROR - [FFMPEG] - OpenEncodeSessionEx failed: invalid version (15)
Mar 30, 2018 22:47:03.794 [53068] ERROR - [FFMPEG] - No NVENC capable devices found
Mar 30, 2018 22:47:03.794 [53068] WARN - avcodec_open2 returned -542398533 for encoder 'h264_nvenc'
Mar 30, 2018 22:47:05.124 [51848] ERROR - [FFMPEG] - OpenEncodeSessionEx failed: invalid version (15)
Mar 30, 2018 22:47:05.208 [51848] ERROR - [FFMPEG] - No NVENC capable devices found
Mar 30, 2018 22:47:05.208 [51848] WARN - avcodec_open2 returned -542398533 for encoder 'h264_nvenc'
Mar 30, 2018 22:47:05.240 [53068] INFO - [FFMPEG] - MFT name: 'NVIDIA H.264 Encoder MFT'
Mar 30, 2018 22:47:06.852 [51848] ERROR - [FFMPEG] - could not create MFT
Mar 30, 2018 22:47:06.852 [51848] WARN - avcodec_open2 returned -40 for encoder 'h264_mf'
Mar 30, 2018 22:47:07.824 [53068] ERROR - [FFMPEG] - OpenEncodeSessionEx failed: out of memory (10)
Mar 30, 2018 22:47:07.886 [53068] ERROR - [FFMPEG] - No NVENC capable devices found
Mar 30, 2018 22:47:07.886 [53068] WARN - avcodec_open2 returned -542398533 for encoder 'h264_nvenc'
Mar 30, 2018 22:47:08.703 [54444] WARN - Took too long (0.281250 seconds) to start a transaction on ..\Library\MetadataItem.cpp:6965
Mar 30, 2018 22:47:08.703 [54444] WARN - Transaction that was running was started on thread 56484 at ..\Library\MetadataItem.cpp:929
Mar 30, 2018 22:47:09.044 [51848] ERROR - [FFMPEG] - CreateBitstreamBuffer failed: invalid version (15)
Mar 30, 2018 22:47:09.922 [53068] INFO - [FFMPEG] - MFT name: 'NVIDIA H.264 Encoder MFT'
Mar 30, 2018 22:47:10.239 [53068] ERROR - [FFMPEG] - could not set output type (MF_E_UNSUPPORTED_D3D_TYPE)
Mar 30, 2018 22:47:10.239 [53068] WARN - avcodec_open2 returned -542398533 for encoder 'h264_mf'
Mar 30, 2018 22:47:56.155 [57472] ERROR - [Transcoder] [h264_nvenc @ 042cec80] OpenEncodeSessionEx failed: out of memory (10)
Mar 30, 2018 22:47:56.202 [57472] ERROR - [Transcoder] [h264_nvenc @ 042cec80] No NVENC capable devices found
Mar 30, 2018 22:47:56.202 [5436] ERROR - [Transcoder] Error initializing output stream 0:0 -- Error while opening encoder for output stream #0:0 - maybe incorrect parameters such as bit_rate, rate, width or height
Mar 30, 2018 22:48:08.904 [58196] ERROR - Error issuing curl_easy_perform(handle): 56
Mar 30, 2018 22:48:08.904 [58196] WARN - HTTP error requesting GET http://192.168.115.2:8200/rootDesc.xml (0, No error) (Recv failure: Connection was reset)
Mar 30, 2018 22:48:27.354 [46244] WARN - Transcode runner appears to have died.

PMS: 1.12.1.4885

Boysie

2

Please run with debug logging not disabled if there are issues to be investigated

so enable debug logging on the server - see https://support.plex.tv/articles/201643703-reporting-issues-with-plex-media-server/

restart the server to get fresh log files created and to ensure we have debug logging for the initial start up

reproduce the problem and download the logs and attached the zipped logs
See https://support.plex.tv/articles/200250417-plex-media-server-log-files/

You may like to consider to try the pre-beta preview release of the transcoder - but please do that after you get the diagnostics

See http://forums.plex.tv/discussion/310828/plex-media-server-transcoder-preview-1-12-2-4896/p1

3

As I dont knwo how it was reproduced, I have for now moved to the pre-beta transcoder option, if I spot it again I will try if possible reproduce

Thanks

Boysie