No poster art for movies

[JuiceWSA]

Without knowing if the files are MP4/MKV/Other - or knowing what they are - or without knowing how they’re named and structured - Try this:

Video File Naming

With LMA in priority, Embedded Titles within MP4/M4V files are preferred - even over a perfect file name. Local Media Assets should - AT ALL TIMES - remain enabled (unless specifically instructed to turn it off). Local Media Assets should be ‘Demoted’, to the bottom of the stack of active agents under ALL tabs in Shows and Movies, but should NOT be disabled. Local Media Assets is needed for many things - it doesn’t need to be given Tip-Top-Priority (as Plex has so hatefully placed it as it’s …

If that doesn’t work:

Server/Settings/General:
Enable Debug Logging
Disable Verbose Logging

Plex Dance a show or movie that’s misbehaving - see what happens - wait 5 minutes Get some logs:
Server/Settings/Troubleshooting

Drag zip file to message window and drop it.
Then we’ll know a lot more than we know right now.

The Plex Dance ™

The purpose of this is to remove all cached metadata and xml data for an item that Plex usually keeps. This helps when you want to “start from scratch” for particular item move all files for the media item out of the directory your Library is looking at, so Plex will not “see” it anymore scan the library library (to detect changes) empty trash clean bundles (in menu next to server name, when accessed under ‘More’) double check naming schema and move files back scan the library Support articl…

ALL Steps
In Order
(or it won’t work)