No Posters and An error occurred...

Hello all,

 

I could manage to PlexConnect work and communicate with Apple TV (3rd Gen). But when I enter the Trailers and Movies, I can not see the posters of the movies, and when I try to play I get an error saying "An error occurred loading this content"...

 

I tried MKV, AVI and MPEG4 files, but the result is the same...

 

What might be causing this?

 

Regards

I am using Windows 8.1 for Plex Media Server and Apple TV 3rd Gen 6.2. Both are connected to same router via LAN cable...

-> https://forums.plex.tv/topic/69410-read-before-posting/

more details, settings, log files...

I am using;

Windows 8.1

Plex Media Server Version 0.9.9.12

Apple TV 3rd Generation 6.2
PlexConnect (Latest)
Certificates created as described, put under C:\PlexConnect-master\assets\certificates
Installed the trailers.cer to Apple TV via USB
 
Settings.cfg is;
 
[PlexConnect]
enable_plexgdm = True
ip_pms = 192.168.0.53
port_pms = 32400
enable_dnsserver = True
port_dnsserver = 53
ip_dnsmaster = 8.8.8.8
prevent_atv_update = True
enable_plexconnect_autodetect = True
ip_plexconnect = 0.0.0.0
hosttointercept = trailers.apple.com
port_webserver = 80
enable_webserver_ssl = True
port_ssl = 443
certfile = ./assets/certificates/trailers.pem
loglevel = Normal
logpath = .

ATVSettings.cfg is;

[DEFAULT]
showsynopsis = Hide
movies_navbar_decades = checked
showplayerclock = True
tv_navbar_unwatched = checked
movies_navbar_directors = checked
subtitlesize = 100
transcoderaction = Auto
homevideos_navbar_byfolder = checked
tv_navbar_genres = checked
durationformat = Hours/Minutes
homevideoview = Grid
homevideos_navbar_genres = checked
clockposition = Center
showtitles_homevideos = Highlighted Only
movies_navbar_more = checked
tv_navbar_more = checked
subtitlerenderer = Auto
homevideos_navbar_unwatched = checked
movies_navbar_actors = checked
showview = List
movieview = Grid
movies_navbar_unwatched = checked
movies_navbar_byfolder = checked
showtitles_tvshows = Highlighted Only
showendtime = True
showunwatched = True
flattenseason = False
transcodequality = 1080p 40.0Mbps
showtitles_channels = Highlighted Only
showtitles_movies = Highlighted Only
seasonview = List
myplex_auth = 
channelview = List
movies_navbar_collections = checked
phototranscoderaction = Auto
myplex_user = 
remotebitrate = 720p 3.0Mbps
homevideos_navbar_collections = checked
libraryview = List
overscanadjust = 0
audioboost = 100
timeformat = 24 Hour
actorview = Movies
movies_navbar_genres = checked
Apple TV and My Computer are on the same router.
 
I can see the Trailers list but I can not see the Movie Posters and I can not Play any movie type...
 
Regards

And this is the PlexConnect.log

13:23:01 PlexConnect: started: 13:23:01
13:23:01 PlexConnect: Version: 0.3.1+
13:23:01 PlexConnect: Python: 2.7.6 (default, Nov 10 2013, 19:24:18) [MSC v.1500 32 bit (Intel)]
13:23:01 PlexConnect: Host OS: win32
13:23:01 PlexConnect: IP_self: 192.168.0.53
13:23:01 DNSServer: started: 13:23:01
13:23:01 DNSServer: ***
13:23:01 DNSServer: DNSServer: Serving DNS on 192.168.0.53 port 53.
13:23:01 DNSServer: ***
13:23:01 WebServer: started: 13:23:01
13:23:01 WebServer: ***
13:23:01 WebServer: WebServer: Serving HTTP on 192.168.0.53 port 80.
13:23:01 WebServer: ***
13:23:01 WebServer: started: 13:23:01
13:23:01 WebServer: ***
13:23:01 WebServer: WebServer: Serving HTTPS on 192.168.0.53 port 443.
13:23:01 WebServer: ***
13:23:20 ATVSettings: add section DY3LPAC0FF54
13:23:20 PlexAPI: ***
13:23:20 PlexAPI: looking up Plex Media Server
13:23:20 PlexAPI: ***
13:23:21 PlexAPI: GDM: Servers discovered: 1
13:23:21 PlexAPI: Servers (local+MyPlex): 1

And this is the python window...

I can not play movies, music or see photos...

But Plex on my Samsung TV works without any problem... They all are connected with a lan cable to same network...

This is another PlexConnect window...

Remove pms completely and properly:

https://support.plex.tv/hc/en-us/articles/201941078-Uninstall-Plex-Media-Server


Remove plexconnect properly from your PC and all certs on your PC and on your aTV start fresh DO NOT USE ANYTHING OLD:

https://github.com/iBaa/PlexConnect/wiki/Install-Guide-Windows


DO NOT edit your settings.cfg at all. Also you can load your certs from your PC over your network using a much easier method:

https://github.com/iBaa/PlexConnect/wiki/Install-Guide-Certificate-via-Ethernet


Once complete reboot everything, PC, aTV, network etc.

Oh no... why re-install everything?

-> https://forums.plex.tv/topic/69410-read-before-posting/

more details, settings, log files...

I need a log, recorded with loglevel=High from a session, where you actually hit the issue. Please revisit the given link. Everything else is pretty much guessing.

I need a log, recorded with loglevel=High from a session, where you actually hit the issue. Please revisit the given link. Everything else is pretty much guessing.

Thank you for your reply... Where is the Log file saved?

Ok I found it. It is attached...

Here is another Log File when "An error occured"...

Ok I found the problem... I changed the settings below in Settings.cfg and it started to work... :)

enable_plexgdm = False
ip_pms = 192.168.0.53 (Where my Plex Media Server runs)
ip_dnsmaster = 192.168.0.1 (My router's IP)
 

Well im glad its working for you but still seems to be a underlining issue why its not working by using default settings. If your happy as is then your all set, still seems like something else is causing the issue and this is more of a bandaid to the real issue so I wouldn’t say you found the issue per say but like I said if your happy with your solution as is then more power to you.

Looks to me that the PMS is replying as 127.0.0.1 which means when the ATV tries to find the files to display they don't exist.

So I think its an issue with PMS config and not Plexconnect, using ip_PMS means plexconnect is not aski9ng for what IP to use to connect it is just using the one provided, so as such fixes the issue within Plexconnect, just not the one in PMS (which most likely does not cause any other clients any issues)

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